Open to opportunities

Patricia Hamilton

@patriciahamilton

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Experienced administrative professional with a focus on healthcare support.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in healthcare administration.

I am a dedicated administrative professional with 14 years of experience in clinical telephonic support and healthcare administration. My career has been marked by a commitment to maintaining quality and production standards while providing exceptional service delivery. I thrive in fast-paced environments, utilizing my strong problem-solving skills to ensure seamless operations.

Throughout my career, I have honed my expertise in document management, scheduling, and customer service. My roles have included managing inbound communications, coordinating patient intake processes, and overseeing payroll processing. I take pride in my ability to communicate effectively with patients and families, ensuring their needs are met with professionalism and care.

I am now seeking a General Clerk Representative role at Accredo, where I can leverage my extensive experience to contribute to a team that values quality and efficiency in healthcare services.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Willis Towers Watson

Aug 2024 - Nov 2024 (3 months)

Managed essential facility operations and provided front desk support to ensure a functional business environment. Coordinated with vendors for technical and catering arrangements for company events.

Event Coordination Multitasking

Staffing Coordinator

Advanced Nursing Care

May 2023 - Jan 2024 (8 months)

Coordinated staff assignments and monitored patient care, ensuring effective communication with families. Managed referral intake processes and handled on-call responsibilities to maintain service continuity and ensure accurate documentation.

Referrals Compliance Documentation Critical Thinking

Access Service Associate

Hospital of the University of Pennsylvania

Oct 2021 - Nov 2022 (1 year 1 month)

Managed inbound communications, addressing patient inquiries and scheduling appointments with professionalism. Streamlined patient record management using Epic and coordinated patient intake processes, including insurance verification and pre-visit instructions.

Appointment Management Patient Intake Insurance Verification Document Management

Clinical Team Assistant

Mercy Home Health

Oct 2007 - May 2020 (12 years 7 months)

Oversaw payroll processing using Kronos and coordinated procurement and inventory management for medical supplies and PPE. Provided comprehensive administrative support to multiple departments and assisted the Scheduling Department in scheduling visits.

Payroll Processing Inventory Management Procurement Administrative Support Scheduling Office Supplies Medical Equipment Procurement Time Management

Client Services Associate

Independence Blue Cross

May 2016 - Dec 2016 (7 months)

Provided comprehensive information to members regarding medical benefits, eligibility, and coverage inquiries. Analyzed and corrected claims for errors and coordinated with other insurance companies and providers to verify claim processing.

Client Services