Open to opportunities

Jasmine McCalla

@jasminemccalla

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Patient services professional skilled in patient coordination and EMR management.

United States

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What I'm looking for

I seek a patient-facing role in a collaborative healthcare team where I can use EMR expertise, manage high-volume calls, support scheduling/authorizations, and contribute to process improvements and patient-centered service.

I am a patient service professional with extensive hands-on experience managing high-volume inbound calls, scheduling appointments, obtaining pre-authorizations, and finalizing check-out procedures while maintaining compliance with HIPAA and other regulatory standards. I consistently organize and document patient data in EPIC and other EMR systems, resolve work-queue issues, and validate financial responsibility prior to care.

I have supported healthcare operations across hospital and outpatient settings, worked in pharmacy support and quality assurance roles, and contributed to process improvements through reporting, QA review, and collaboration with development teams. I prioritize clear communication, efficient triage of patient and provider needs, and maintaining up-to-date knowledge of insurance and billing requirements to ensure timely, accurate service.

Experience

Work history, roles, and key accomplishments

Patient Service Associate

Penn Medicine

Oct 2022 - Jun 2025 (2 years 8 months)

Managed front-desk patient services and scheduling at an outpatient practice, organized patient data in EPIC, validated financial responsibility, and processed end-of-day reconciliations to maintain operational accuracy.

Epic Patient Scheduling Insurance Verification Financial Reconciliations Navinet Customer Service

Physicians Coordinator

Christiana Care

Jun 2022 - Aug 2022 (2 months)

Coordinated high-volume patient scheduling and urgent requests, managed online and fax worklists, and educated patients on prep and facility logistics to optimize appointment throughput.

Patient Scheduling Patient Education Customer Support

Pharmacy Technician

IQVIA

Oct 2021 - Jun 2022 (8 months)

Provided call-center support for pharmaceutical assistance programs, handled card activations and eligibility checks, and documented/resolved customer issues while escalating complex cases.

Call Center Support Customer Service Documentation Eligibility Customer Escalation

Quality Assurance Reviewer

IMX Medical Management Services

Feb 2020 - Oct 2021 (1 year 8 months)

Reviewed medical records for quality and compliance, created error reports for remediation, conducted risk analysis, and collaborated with development teams to improve processes.

Medical Record Review Quality Assurance Risk Analysis Reporting Process Improvement Document Management

Pharmacy Technician

AmeriHealth

Oct 2019 - Feb 2020 (4 months)

Validated member prescription benefits, managed provider and member inquiries across channels, and reconciled cases to ensure accurate routing and documentation.

Customer Service Phone Support

Patient Services Representative

Biotelemetry

Mar 2019 - Oct 2019 (7 months)

Handled inbound patient services calls, documented billing and insurance information, facilitated device/supply logistics, and supported activation and patient education for monitoring devices.

Patient Education Customer Service

Pharmacy Technician

CVS Pharmacy

Apr 2015 - Mar 2017 (1 year 11 months)

Prepared prescriptions, maintained pharmaceutical inventory, assisted with prior authorizations and insurance claims, and performed daily customer follow-ups to ensure satisfaction.

Prescription Inventory Management Insurance Claims Pharmacy Operations