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Aditi Saxena

@aditisaxena1

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I drive customer growth through data-led experimentation, strategic account management, and e-commerce optimization.

India

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What I'm looking for

I'm looking to drive customer growth and retention through strategic account management, data-driven experimentation, and close collaboration with product, engineering, and design teams.

At ConvertCart, I lead strategic e-commerce accounts, presenting A/B testing and website optimization recommendations that improve customer experience and support revenue growth.

I work closely with clients to identify Revenue Per User opportunities, analyze campaign performance and website drop-off points, and reduce abandonment through data-driven experimentation. I also partner with product, engineering, and design teams to launch campaigns smoothly while monitoring account health, satisfaction, retention, and expansion opportunities.

Previously at Cvent, I built a customer knowledge base that reduced support inquiries by 30% and developed an onboarding process that cut onboarding time by 40%. I've also supported customers with feature adoption, analyzed customer needs, and contributed to chatbot implementation for clients and internal employees.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

ConvertCart

Apr 2025 - Present (1 year 7 months)

Present A/B testing strategies and website optimization recommendations to global e-commerce clients, contributing to revenue growth and improved customer experience. Act as the primary point of contact for strategic accounts, leading client discussions and driving stakeholder alignment.

A B Testing Campaign Reporting Stakeholder Management Data Analysis Communication Skills Presentation Skills CRM Tools