Sachneet Kaur Dhawan

I am a Customer Success and SaaS Onboarding professional with 6 years of overall experience, including 5 years in Customer Success, SaaS implementation, onboarding, and account management. I have worked with enterprise and mid-market customers across martech, ecommerce, digital marketing, and customer engagement, helping businesses successfully adopt SaaS solutions and achieve measurable business outcomes.

In my current role, I manage customer onboarding and implementation for complex SaaS accounts, working closely with business, marketing, product, engineering, technical, and support teams. My experience includes translating customer requirements into implementation plans, coordinating API and third-party integrations, managing technical dependencies and escalations, driving go-live, and ensuring successful product adoption.

I have strong experience in stakeholder management and building relationships with senior and CXO-level stakeholders. I regularly conduct customer reviews and QBRs, monitor adoption and account health, identify customer risks, resolve challenges, and identify opportunities to improve engagement and expand product usage. I enjoy being the bridge between customers and internal teams, ensuring that business requirements are clearly understood and translated into practical solutions.

My domain experience includes martech, ecommerce, customer engagement, marketing automation, lifecycle journeys, APIs, integrations, product/catalog data, campaign performance, and SaaS platforms. I also have experience working with tools and platforms such as Klaviyo and customer engagement technologies.

I am particularly interested in opportunities in Customer Success, Customer Onboarding, Implementation, Technical Customer Success, Customer Experience, and Customer Success Operations within B2B SaaS, martech, ecommerce, AI, CRM, marketing automation, and other technology-driven companies.

I enjoy working with global customers and cross-functional teams and am comfortable collaborating across international time zones, including US working hours. I am looking for a growth-oriented role where I can take greater ownership of strategic accounts, customer adoption, retention, business reviews, and customer value while continuing to develop my expertise in SaaS, technology, and customer strategy.

Beyond my core role, I am interested in emerging SaaS and AI products, product strategy, customer experience, automation, and continuous learning. I am particularly motivated by roles where I can combine relationship management, problem-solving, business understanding, and technical coordination to create meaningful outcomes for customers.