Mia Buchanan
@miabuchanan
Experienced customer service professional specializing in call centers and childcare.
United StatesWhat I'm looking for
I am a seasoned call center representative with experience answering high-volume inbound lines for diverse clients, including law offices, medical practices and national brands. I currently support multi-client call operations and have handled duties across reception, roadside assistance and client-facing service roles.
My background also includes direct care and early childhood education—working with children in CPS care and teaching 3-year-olds—plus administrative scheduling where I booked appointments and managed calendars for up to 26 clients daily. I hold CPR and First Aid certifications and bring reliable, people-first service, strong organization and a readiness to relocate for the right opportunity.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Perdoceo Education Corporation
May 2025 - Present (3 months)
Provide inbound call support for CTU and AIU, handling student inquiries and enrollment-related questions to ensure timely resolution. Maintain accurate call logs and escalate complex issues to appropriate teams.
Call Center Representative
AnywhereWorks
Sep 2021 - Present (3 years 11 months)
Answer phones as a receptionist/answering service for over 10,000 client businesses, routing messages and coordinating appointments across law offices, medical practices, and restaurants. Deliver consistent front-line customer service and message accuracy.
Call Center Agent
Agero, Inc.
Mar 2021 - Sep 2021 (6 months)
Handled inbound roadside assistance calls, assessed customer needs and coordinated dispatch to service providers to restore vehicle service. Maintained documentation and followed emergency procedures for timely support.
Direct Care Staff
Merkabah
Nov 2019 - Mar 2020 (4 months)
Provided direct care and supervision for children ages 8–17 in CPS care, implementing behavior support and daily living assistance. Completed client documentation and collaborated with clinical staff on care plans.
3 Year Old Teacher
Kids World
Aug 2018 - Aug 2019 (1 year)
Planned and delivered early learning activities for 3–4 year olds, managing classroom routines and supporting social-emotional and cognitive development. Communicated progress to families and maintained a safe learning environment.
3 Year Old Teacher
Little Angels Daycare
Jan 2019 - Jun 2019 (5 months)
Taught and supervised a classroom of 3-year-olds, created age-appropriate activities and monitored developmental milestones. Ensured health and safety standards and coordinated daily routines.
Human Service Worker
Human Service Center
Aug 2016 - Dec 2018 (2 years 4 months)
Supported mentally challenged adults with daily living skills and managed office booking and scheduling, arranging approximately 26 client appointments per day. Coordinated care logistics and maintained client records.
Assembly Line Worker
Meta-Vader's
Feb 2017 - Sep 2017 (7 months)
Performed assembly line tasks including component assembly and quality checks to meet production targets and maintain product standards. Collaborated with team members to support line efficiency.
Cashier
Target
Dec 2015 - Feb 2016 (2 months)
Operated the cash register and handled customer transactions, returns, and cash management while providing friendly service on the sales floor. Maintained accurate till balances and supported store operations.
Education
Degrees, certifications, and relevant coursework
CSConroe High School
High School Diploma, High School
Attended Conroe High School in Conroe, Texas; graduation year not provided.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Mia?
You can contact Mia and 90k+ other talented remote workers on Himalayas.
Message MiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
