Lissy Felice
@lissyfelice
Experienced customer service representative with a passion for client satisfaction.
What I'm looking for
With over nine years of experience in customer service, I have honed my skills in fostering positive client interactions and resolving issues efficiently. My journey began as a Camp Counselor, where I developed group management skills and engaged children in enriching activities. This foundation led me to roles where I could make a significant impact on individuals' lives, particularly in educational settings.
As a Supervisory Staff member at Busy Bee Enfant Nursery, I implemented structured routines that created a nurturing environment for children under two years old. My ability to communicate effectively with both parents and staff strengthened community ties and ensured smooth transitions during activities. Additionally, my experience as a 1:1 Para-Professional allowed me to provide tailored support to children on the spectrum, leading to noticeable improvements in their academic performance and confidence.
Experience
Work history, roles, and key accomplishments
Supervisory Staff
Busy Bee Enfant Nursery
Jan 2015 - Dec 2024 (9 years 11 months)
Implemented structured routines and maintained a safe, organized space for children under 2 years, ensuring health and safety standards were met. Coordinated effectively with parents and staff to facilitate smooth transitions and strengthen community ties.
1:1 Para-Professional
Educational Service Provider
Jan 2019 - Dec 2020 (1 year 11 months)
Assisted children on the spectrum in achieving IEP goals by organizing materials and collaborating with educators. Monitored student progress through assessments and provided support during therapy sessions, contributing to academic gains and enhanced confidence.
Camp Counselor
Lion’s Whelp Cub Club Summer Camp
Jun 2007 - Aug 2007 (2 months)
Participated in pre-season parent orientations and provided specialized supervision for children aged 5-7 in math, reading, and recreation. Utilized group management skills to actively engage all children in daily camp activities.
Education
Degrees, certifications, and relevant coursework
Long Island Business Institute
Associates, Office Technology
2015 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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