Open to opportunities

Tamiko Jackson

@tamikojackson

Customer-focused customer service professional with 20+ years of hospitality experience—ready to support customers remotely.

United States

Message

What I'm looking for

I’m seeking a full-time or part-time remote Customer Service Representative role where I can use my 20+ years of hospitality customer support experience to handle calls and reservations, resolve concerns efficiently, and deliver consistently positive customer experiences.

I’m a customer-focused professional with 20+ years of experience delivering exceptional customer service in the hospitality industry. I’ve supported guests through high-volume inbound calls, reservations, and remote-ready phone & email communication, staying calm and accurate while resolving concerns quickly.

In my roles as a PBX Operator / Front Desk Agent and Housekeeping / PBX Operator, I managed multi-line phone systems, coordinated check-ins and check-outs, processed cash transactions, and provided administrative support like filing and faxing. I work independently, adapt to changing priorities, and I’m committed to representing employers with professionalism and integrity.

Experience

Work history, roles, and key accomplishments

PBX Operator / Front Desk Agent

Bay Watch Resort by Oceana (Vacasa)

Apr 2012 - Mar 2020 (7 years 11 months)

Managed a multi-line phone system and supported guests with reservations and general inquiries. Handled check-ins/check-outs, resolved concerns, processed cash transactions, and completed administrative support tasks.

Multi Line Phone Systems Inbound Calls Customer Service Reservations Front Desk Operations Check Out Customer Support Issue Resolution Cash Handling Administrative Support Filing Data Entry

Housekeeping / PBX Operator

Hilton

Jan 1998 - Nov 2009 (11 years 10 months)

Maintained guest accommodation cleanliness standards and handled incoming calls by routing requests appropriately. Entered and tracked work orders, assisted with reservations and administrative tasks, and collaborated across departments to support guest satisfaction.

Multi Line Phone Systems Inbound Calls Customer Service Routing Reservations Work Orders Filing Administrative Support