Treyvon King
@treyvonking
Client success and operations leader driving process improvements and retention.
What I'm looking for
I am a client-focused operations and success professional with hands-on experience managing customer lifecycles, resolving complex issues, and coordinating cross-functional workflows in fast-paced service environments.
I build scalable systems for CRM, revenue and transaction tracking, and operational performance monitoring that improve forecasting accuracy and leadership reporting.
My background includes property management, real estate operations, escrow support, and supervising operational teams—where I delivered process optimization, SOP development, and continuous improvement to stabilize revenue and improve customer experience.
I bring a proven record of improving conversion and retention through data-driven recommendations, clear stakeholder communication, and disciplined documentation control.
Experience
Work history, roles, and key accomplishments
Client Success & Operations
Real Broker LLC
Jul 2021 - Present (4 years 5 months)
Managed client lifecycle pipelines and CRM workflows, built scalable revenue and transaction tracking systems to improve forecasting accuracy and pipeline visibility, and designed retention strategies that increased repeat and referral business.
Assistant Community Manager
Mack Property Management
Jul 2024 - Jul 2025 (1 year)
Built operational performance tracking systems and partnered on property-level P&L oversight, developed repeatable retention workflows that stabilized revenue, and documented SOPs to improve consistency and training efficiency.
Leasing Professional
Greystar
Jun 2020 - Jul 2021 (1 year 1 month)
Guided clients through onboarding, eligibility verification, and application processing while maintaining compliance and managed case files to ensure data integrity and improved move-in coordination and cycle time.
Escrow Assistant
CW Title & Escrow
Jun 2019 - Jul 2020 (1 year 1 month)
Managed legal and financial documentation for high-volume transactions, conducted data audits to correct discrepancies, and coordinated timelines and communication among clients, lenders, and agents to ensure compliance.
Operations Supervisor
Xerox
Jun 2017 - Jun 2019 (2 years)
Supervised a team of 20 direct reports supporting ~80 employees, implemented lean process improvements to increase productivity and reduce turnaround time, and led hiring, training, and quality audits to ensure compliance.
Education
Degrees, certifications, and relevant coursework
Coursera (Project Management Certificate)
Certificate, Project Management
Completed a Project Management certificate through Coursera in 2025.
Google Skillshop (Google Ads Certification)
Certification, Digital Advertising
Earned the Google Ads certification through Google Skillshop in 2025.
Lean Six Sigma Yellow Belt
Certification, Process Improvement
Obtained Lean Yellow Belt certification in 2018.
Trident University International
Bachelor of Science, Business Administration
Completed coursework toward a Bachelor of Science in Business Administration with coursework completed in 2017.
Western Governors University
Bachelor of Science, Business Administration
Additional coursework toward a Bachelor of Science in Business Administration (institution listed as attended; degree completion not specified).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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