Open to opportunities

Tamika Ford

@tamikaford

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Experienced program and operations manager specializing in HR strategy, onboarding, and process optimization.

United States

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What I'm looking for

I am seeking a leadership role where I can apply HR and operations expertise to improve processes, develop staff, and drive measurable organizational outcomes in an inclusive culture.

I am a results-focused program and operations manager with deep experience in human resources, onboarding, and policy development across nonprofit and private sectors. I leverage expertise in program management, regulatory compliance, and resource coordination to drive operational improvements and measurable outcomes.

Throughout my career I have led onboarding and training, managed payroll and contractor sourcing, and supervised multidisciplinary teams to improve service delivery and reduce staff turnover. Notable achievements include reducing turnover by 30% in a residential group home through leadership, budgeting, and scheduling improvements.

I bring strong analytical thinking, strategic communication, and stakeholder engagement skills, supported by advanced study in management, labor relations, and public administration. I am committed to building inclusive teams and aligning HR strategies with organizational goals to deliver sustainable impact.

Experience

Work history, roles, and key accomplishments

Current

Program Specialist

Current

Volunteers of America

Nov 2025 - Present (4 months)

Interviewed clients for case routing, completed treatment planning and progress reports, and communicated outcomes and documentation for emergency responses to support client rehabilitation.

Case Management Treatment Planning Progress Reports Client Communication Emergency Response Documentation Service Coordination

Current

Administrative Director

Current

OBF Construction Company

Dec 2022 - Present (3 years 3 months)

Led onboarding and training, sourced and hired contractors, and managed payroll for 7+ employees to support construction project delivery and workforce readiness.

Onboarding Recruiting Payroll Management Training Microsoft Excel Vendor Management Operations

Residential Group Home Manager

Arc of Morris

Jan 2023 - May 2023 (4 months)

Supervised a staff of 11, partnered on client ISP treatment goals ensuring HIPAA compliance, and reduced staff turnover by 30% through improved leadership, budgeting, and scheduling.

Residential Care Staff Supervision HIPAA compliance Budgeting Scheduling Crisis Intervention Training Performance Management

Residential Counselor

Triple C Housing

Jun 2019 - Dec 2022 (3 years 6 months)

Delivered treatment planning and progress reporting to meet rehabilitation objectives, reinforced behavioral goals, and developed individualized plans of care.

Treatment Planning Progress Reports Documentation Rehabilitation Team Collaboration

Customer Service Associate

Home Depot

Jun 2019 - Dec 2020 (1 year 6 months)

Resolved customer inquiries efficiently, analyzed cost control and provided timely financial information, and earned Employee of the Month for contributions to operations.

Customer Service Cash Handling Cost Control Problem Solving Attention To Detail Communication Time Management

Human Resources Management Intern

Borgen Project

Sep 2019 - Dec 2019 (3 months)

Supported HR functions during a fall internship, contributing to recruitment and organizational initiatives within a nonprofit advocacy context.

Human Resources Recruitment support HR & Administration Nonprofit Operations Research Onboarding Stakeholder Engagement

HR Summer Intern

Elizabeth Destination Marketing Organization

Jun 2019 - Aug 2019 (2 months)

Supported the Human Resources department during a summer internship, assisting with HR tasks and administrative HR processes.

HR & Administration Recruiting Administrative Support Microsoft Office Employee Relations Records Management

Administrative Coordinator

OBF Construction Company

Jan 2013 - May 2019 (6 years 4 months)

Recruited and trained new hires, managed projects using Microsoft Access and Excel, and processed legal and binding documents accurately to support operations.

Recruiting Onboarding Excel Document Management Project Tracking Training Compliance