Open to opportunities

Shelby Lewis

@shelbylewis1

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People-focused program manager driving employee growth, engagement, and data-informed process improvements.

United States

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What I'm looking for

I seek a people-centered role where I can lead program and people operations, use data to improve processes, and build supportive workplace cultures.

I am a people-focused manager with over 10 years of experience building programs that help people grow, learn, and succeed. I specialize in employee relations, coaching, onboarding, training, and performance management to create positive workplaces where people can do their best work.

In my recent work as a Program Manager, I managed and coached mentors and participants, created structured onboarding and training tools, led workshops, and built community partnerships to expand resources. I consistently track outcomes and use data to improve programs and processes.

Previously, I managed complex casework under federal standards, developed and delivered training for county and state staff, and collaborated with attorneys, social services, and courts to resolve cases. I have a track record of increasing volunteer recruitment and engagement through targeted outreach and improved training.

I bring a blend of hands-on program delivery, volunteer and staff supervision, and data-driven process improvement. I am passionate about designing systems and trainings that help people succeed and strengthen organizational culture.

Experience

Work history, roles, and key accomplishments

Program Manager

Families Forward Charlotte

Jun 2023 - Oct 2025 (2 years 4 months)

Managed and coached 35 mentors and 35 participants, created structured onboarding and training materials, built community partnerships, and used outcome tracking to improve program processes and participant results.

Program Management Onboarding Coaching Partnership Building Data Tracking Volunteer Management Workshop Facilitation Process Improvement

ICWA Manager

Catawba Indian Reservation

Aug 2019 - Jan 2023 (3 years 5 months)

Managed over 60 active cases under federal ICWA standards, developed and delivered training to county and state staff, and collaborated with attorneys and courts to resolve cases while using data to guide program improvements.

Child Welfare Training Development Case Management

Child Advocate

Safe Passage, Inc.

Oct 2018 - Jun 2019 (8 months)

Connected families to housing, education, and employment resources, coordinated multi-partner case updates, and applied data and best practices to support case decisions.

Coordinating Cases client support

Program Specialist

North Carolina Guardian ad Litem

Mar 2018 - Oct 2018 (7 months)

Ran six-week volunteer training programs, coached 20+ volunteers to meet program goals, and increased volunteer recruitment by 75% through targeted outreach and improved training resources.

Recruitment Coaching Program Development Curriculum Design Volunteer Management Outreach

Volunteer Engagement Coordinator

Safe Passage, Inc.

Sep 2016 - Mar 2018 (1 year 6 months)

Designed and ran volunteer programs that increased participation by 50% in one year, delivered 200+ community presentations, and supervised 75 volunteers.

Community Outreach Public Speaking Volunteer Supervision Program Design

Human Service Specialist II

South Carolina Department of Social Services

Apr 2015 - Sep 2016 (1 year 5 months)

Assessed safety risks, coordinated services and service plans for children and families, maintained case records, and testified in family court while preparing legal documentation.