At Heartland Human Care Services, I oversaw program services and administrative work in line with DCFS licensing standards and funder policies. I was responsible for the accuracy and timeliness of program reports and work products.
I developed and monitored procedures to support service delivery and administrative efficiency, and conducted internal audits of program documentation. I also drafted operations documents, including standard operating procedures and compliance forms.
Earlier at Heartland Alliance, I coordinated projects across teams and departments and directed a leadership program for clients. I supported young people through collaborative activities and used Crisis Prevention Institute de-escalation techniques during crisis situations.
