Open to opportunities

Martel Morris

@martelmorris

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Experienced professional with 15+ years of experience

United States

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What I'm looking for

Seeking a challenging role that leverages my skills and experience to drive organizational growth and success.

As a seasoned professional with over 15 years of experience, I have developed a strong background in driving organizational growth, maximizing profitability, and fostering a high-performance culture. My expertise spans project management, agile methodology, cybersecurity, program management, and operations management, with a focus on process improvement and customer relationship management.

Throughout my career, I have demonstrated my ability to develop innovative strategies and execute initiatives that result in operational excellence and improved market positioning. I am an adaptable and natural leader, committed to delivering exceptional results, fostering strong stakeholder relationships, and achieving sustainable long-term growth for the organization.

I have a proven track record of success in managing cross-functional teams, providing guidance, support, and motivation to achieve project objectives. My experience in implementing project tracking tools and methodologies has enabled me to monitor progress, identify bottlenecks, and take corrective actions as needed. I am a strategic thinker with a passion for driving results and making a positive impact on the organizations I serve.

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Experience

Work history, roles, and key accomplishments

Current

Family Investment Specialist IV

Current

State of Maryland: Office of Long-Term Care

Jul 2018 - Present (7 years 4 months)

Managed the implementation of the Eligibility and Enrollment system, ensuring customer satisfaction during transitions. Led cross-functional teams, monitored performance metrics, and identified opportunities for process improvement.

Project Management Agile Methodology Customer Relationship Management Process Improvement Team Leadership

Family Investment Specialist III

State of Maryland: Department of Social Services

Apr 2015 - Jul 2018 (3 years 3 months)

Delivered training on social service policies and conducted eligibility assessments. Maintained communication among team members and collaborated with community organizations to support low-income families.

Training Development Communication Customer Service

Paraeducator, Special Education

Sheppard Pratt Health System: The Forbush School

Oct 2014 - Sep 2015 (11 months)

Provided behavioral management and developed individualized educational plans for students with special needs. Collaborated with multidisciplinary teams to enhance student learning outcomes.

Team Collaboration

Human Service Specialist IV

State of Maryland: Department of Human Services

Oct 2014 - Apr 2015 (6 months)

Monitored case efficiency for public assistance programs and conducted audits. Implemented quality assurance processes and facilitated communication between teams and stakeholders.

Quality Assurance Audit

Family Investment Specialist II

State of Maryland: Department of Social Services

Apr 2012 - Oct 2014 (2 years 6 months)

Facilitated intake processes and provided training to new staff. Developed strategies for improving service delivery and collaborated with stakeholders to enhance program efficiency.

Staff Training Process Improvement Project Planning

Family Investment Specialist I

State of Maryland: Department of Social Services

Apr 2011 - Apr 2012 (11 months)

Assisted families with financial assistance applications and maintained accurate client records. Conducted training sessions to educate staff on program updates.

Training Development

Director of Operations

National Center on Institutions and Alternatives

Oct 2007 - Dec 2010 (3 years 2 months)

Oversaw budgeting and operational policies, ensuring effective communication and collaboration within teams. Developed project plans and managed cross-functional teams.

Budget Management Operational Management Project Planning

Program Manager

National Center on Institutions and Alternatives

Apr 2006 - Oct 2007 (1 year 6 months)

Led cross-functional teams and developed evaluation tools for program effectiveness. Coordinated new program implementations and managed stakeholder relationships.

Program Management Risk Mitigation Stakeholder Engagement

House Manager

National Center on Institutions and Alternatives

Aug 2005 - Apr 2006 (8 months)

Managed group home operations, ensuring safety and well-being of residents. Developed training programs for staff and optimized operational efficiency.

Staff Training Operations Operations Customer Service

Residential Counselor

National Center on Institutions and Alternatives

Jan 2005 - Aug 2005 (7 months)

Developed treatment plans for residents and collaborated with families and medical teams to ensure compliance with regulations. Facilitated group therapy sessions.

Treatment Planning Compliance Therapy Collaboration