At The Bath Authority, I manage the post-purchase customer journey from contract completion through installation and follow-up. I coordinate scheduling, share updates, and work with Sales, Warehouse, and Installation teams to address service concerns.
At SAFY of America, I managed foster home applications, assessments, compliance documentation, and annual reviews. I also created organizational tools to improve documentation and tracking.
At Cuyahoga County Division of Children and Family Services, I managed a high-volume caseload and coordinated next steps with families, providers, schools, courts, and community partners. I was selected to pilot a specialized interagency unit and help develop workflows and documentation.
