DADilidel Aklilu
@dilidelaklilu
Versatile professional with expertise in customer service and administration.
United StatesWhat I'm looking for
I am a versatile and driven professional with a strong background in customer service, administrative support, financial processing, marketing, and hospitality. My experience includes managing complex workflows and supporting cross-functional teams while utilizing various operating systems. I pride myself on balancing attention to detail with big-picture problem-solving across corporate, nonprofit, and food service environments.
Currently, I am pursuing higher education while working full-time, which demonstrates my strong work ethic, adaptability, and commitment to personal and professional growth. In my role as a Customer Experience Specialist at ATCC, I assist domestic and international customers through various channels and have implemented automated systems to reduce processing errors. My previous experience includes optimizing robotic control systems at Navy Federal, where I contributed to significant performance improvements.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
ATCC
Sep 2022 - Present (2 years 9 months)
Assisted domestic and international customers via phone, email, chat, and web, processing orders through multiple systems including RPA and eProcurement. Maintained accurate records using Microsoft Dynamics AX, Excel, and CRM, while supporting distribution, billing, and permit-related inquiries.
Equity Processor Specialist
Navy Federal
Jan 2022 - Sep 2022 (8 months)
Designed and optimized a robotic control system, achieving a 12% performance improvement. Coordinated testing and validation to ensure compliance with industry standards.
Office Manager/Administrative Assistant
Makonnen Financial Group
Jun 2020 - Jun 2021 (1 year)
Maintained comprehensive records, scheduled meetings, and managed travel arrangements. Created detailed expense reports and compelling business presentations.
Supervisor
Freddie Mac (FLIK)
Apr 2019 - Mar 2020 (11 months)
Supervised inventory operations and ensured high-quality customer service standards were met. Led marketing efforts, developed, and executed merchandising and marketing strategies.
Education
Degrees, certifications, and relevant coursework
GUGeorge Mason University
Bachelor of Applied Science, Information Systems
Currently pursuing a Bachelor of Applied Science in Information Systems. Focusing on data analytics and communications.
NCNorthern Virginia Community College
Associate of Applied Science, Business Management
Completed an Associate of Applied Science in Business Management. Studied core business principles and practices.
Availability
Location
United StatesAuthorized to work in
Job categories
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