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Brittany Ulrich

@brittanyulrich

I manage complex social-service and correctional cases, coordinating compliant, client-centered plans that support rehabilitation and stability.

United States

Message

What I'm looking for

I'm looking to continue coordinating client-centered services, managing complex cases, and supporting rehabilitation, stability, and positive outcomes in a collaborative, compliance-focused environment.

I'm currently a Case Manager at Franklin County Community Based Correctional Facility, where I manage 25–40 residents and conduct 30+ monthly risk and needs assessments. I build individualized success plans using Risk-Need-Responsivity principles while maintaining full documentation compliance.

Previously, I investigated child abuse and neglect allegations at Fairfield County Job & Family Services and prepared case files, reports, and recommendations for legal proceedings. At Franklin County Job & Family Services, I resolved complex benefits cases, represented the department in state hearings, and supported accurate, compliant eligibility determinations.

My background also includes mental health support at Nationwide Children's Hospital, developmental-disability services, staff training, crisis intervention, and customer-service leadership. I bring a practical, client-focused approach to coordinating services, resolving difficult issues, and supporting people through high-stakes situations.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Franklin County Community Based Correctional Facility

Sep 2025 - Present (1 year)

Delivers comprehensive case management services within a community-based correctional facility, conducting risk/needs assessments and developing individualized success plans. Manages a caseload of 25-40 residents and collaborates with interdisciplinary teams to coordinate services.

Case Management Risk Assessment ORAS PREA TCU ODARA RNR Crisis Intervention Documentation Compliance

Social Service Worker III

Fairfield County Job & Family Services

Mar 2024 - Dec 2024 (9 months)

Developed case strategies aligned with state regulations and conducted investigations into child abuse and neglect allegations. Collaborated with legal teams and social service agencies to coordinate actions for court proceedings.

Case Management Investigation Documentation Legal Compliance Collaboration

Case Manager – Hearings Unit

Franklin County Job & Family Services

Jun 2019 - Mar 2024 (4 years 9 months)

Analyzed case files, facilitated application and management of benefits, and represented the department during hearings. Collaborated with internal teams to resolve complex case issues while maintaining confidentiality.

Case Management Benefits Administration Eligibility Assessment Ohio Administrative Code Confidentiality

Mental Health Specialist

Nationwide Children's Hospital

Nov 2016 - Jun 2019 (2 years 7 months)

Delivered therapeutic support and guidance to patients and families, developing individualized behavior modification plans. Facilitated crisis intervention strategies and provided emergency medical assistance.

Mental Health Crisis Intervention Behavior Modification MCPP CCM CPR

Training Specialist Assistant

Franklin County Board of Developmental Disabilities

Mar 2007 - Nov 2016 (9 years 8 months)

Managed daily living activities and maintained documentation to track client progress. Trained and mentored new staff and developed customized programming to support client needs.

Training Documentation Program Development client support Mentorship

Customer Service Lead/Front End Supervisor

Lowes

Jan 2013 - Jun 2016 (3 years 5 months)

Coordinated customer service initiatives and supervised daily operations of cashiers, loaders, and customer service teams. Fostered a high-performance culture through coaching and training programs.

Customer Service Supervision Team Leadership Training Performance Monitoring