Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@nejlakajtezovic
Experienced customer experience manager with a focus on leadership.
United StatesI am a seasoned professional with over 13 years of experience in leadership, project management, and customer-centric operations. My career has been dedicated to driving revenue growth, streamlining processes, and nurturing high-performance teams. Currently, I serve as a Customer Experience Manager at HomeSafe Alliance, where I lead a team of 60 direct reports, focusing on optimizing customer service processes and ensuring compliance with industry standards.
Throughout my career, I have successfully managed large teams and complex projects, contributing to significant revenue increases and customer satisfaction improvements. My expertise lies in analyzing performance metrics, implementing process improvements, and collaborating with cross-functional teams to align operations with organizational goals. I am passionate about fostering a culture of continuous learning and professional development, ensuring that my teams are equipped with the skills and knowledge needed to excel in a dynamic work environment.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
HomeSafe Alliance
Sep 2023 - Present (2 years 2 months)
Led a team of 60 direct reports and 4 supervisors, monitoring call metrics and analyzing data to identify trends and areas for improvement. Ensured compliance with CRM and NICE CX, resolved escalated issues, and continuously improved processes to enhance efficiency and the overall customer experience.
HomeSafe Alliance
Jul 2023 - Present (2 years 4 months)
Worked alongside executive leadership to optimize customer experience and transform abstract concepts into practical learning solutions. Created and led training sessions using diverse methods, collaborating with outsourced partners for effective content delivery.
Suddath & Companies
Jan 2015 - Present (10 years 10 months)
Led a team of 20-26 direct reports and 2 supervisors, contributing to departmental revenues of $52 million. Implemented strategies to reduce customer churn and managed a portfolio of over 100 client accounts, ensuring exceptional service delivery and client satisfaction.
New York & Company
Jan 2011 - Present (14 years 10 months)
Managed daily store operations, including sales, inventory, and staff supervision. Implemented visual merchandising strategies to enhance customer experience and drive sales.
Degrees, certifications, and relevant coursework
Associate of Arts, Early Childhood Education
Completed an Associate of Arts degree with a focus on Early Childhood Education. Gained foundational knowledge in child development and educational practices.
High School Diploma
Obtained a High School Diploma, completing general education requirements. Developed foundational academic skills.
United StatesYou can contact Nejla and 90k+ other talented remote workers on Himalayas.
Message Nejla
SBSamantha Bell
Customer Care Manager, Daily Harvest
SKSheila Knight-Fields
Head of Guest Experience, Evolve
BLBrian Leggs
Director of Customer Service, Comcast Corporation
Geeta Gupta
Senior Director of Customer Service, Altium Packaging
Jeffrey Anderson
VP Customer Care, Paysafe
ARApril Reed-Pilate
Retail Support Group Analyst II, PNC
MJMike Jason
Director of Operational Excellence, Williams Sonoma, Inc
Alina Stith
Senior Client Manager & Data Lead, LHH
Todd Jennette
Customer Experience Quality and Data Analyst Team Lead, Generation Tux
Stacy Sterling
Customer Service Analyst, Black & Decker / DeWalt
