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Tamela CollinsTC
Open to opportunities

Tamela Collins

@tamelacollins

I lead customer service teams and support disaster survivors.

United States
Message

What I'm looking for

I'm looking for a customer-focused role where I can use my leadership, scheduling, operations, sales, and service experience to support people and help a team run smoothly.

I'm currently supporting disaster survivors as an IA Reservist with FEMA, providing information, guidance, and access to FEMA programs while traveling between disaster sites. I also manage MOD Pizza operations in Frisco, including customer service, store cleaning, product ordering, and team scheduling.

I've built extensive experience across customer service, collections, insurance support, dispatch, sales, retail operations, home care, and special-needs support. I bring hands-on leadership in shift management, cash handling, store operations, scheduling, and helping customers navigate their needs.

Experience

Work history, roles, and key accomplishments

FE
Current

Disaster Survivor Assistance Specialist

FEMA

Jan 2025 - Present (1 year 8 months)

Assisted disaster survivors by providing information, guidance, and access to FEMA programs. Traveled from disaster site to disaster site.

MP
Current

General Manager

MOD Pizza

Nov 2022 - Present (3 years 10 months)

Handled all customer service needs and cleaning of the store, ordering of the pizza product, and scheduling for the team.

EA

Customer Service Representative

Eastern Accounts

Jul 2022 - Oct 2022 (3 months)

Worked in collections, collecting payments for Spectrum.

TE

Call Center Representative

Telvista

Nov 2020 - Sep 2021 (10 months)

Helped veterans with customer service needs and informed them what to expect at their exams.

LL

Aide Assistant

La la

Feb 2020 - Aug 2020 (6 months)

Helped children with special needs with their daily needs.

AS

Customer Service Representative

ALL STORAGE

Mar 2018 - Dec 2019 (1 year 9 months)

Provided customers with pricing and information about storage units, sold units and merchandise over the phone, maintained property, and gave tours.

FS

Dispatcher

First Watch Security

Jan 2015 - Dec 2016 (1 year 11 months)

Dispatched officers to businesses and clients' homes when alarms went off, and managed dispatch services 24/7.

LB

Sales Associate

Lane Bryant

Jan 2012 - Dec 2014 (2 years 11 months)

Helped customers with clothing selections and daily customer service needs.

GO

Keyholder

Goodwill

Jan 2010 - Dec 2012 (2 years 11 months)

Opened and closed the store daily, loaded and unloaded trucks, put merchandise on the floor, and helped customers with service needs.

GR

Call Attendant

Greyhound

Jan 2006 - Dec 2009 (3 years 11 months)

Provided customers with bus information, helped with ticket purchases, and explained rules and regulations.

RI

Swing Manager

RaceTrac Petroleum, Inc.

Jan 2003 - Dec 2006 (3 years 11 months)

Ran own shift, conducted gas surveys, checked vendors in and out, cleaned and organized store, and tracked money and merchandise.

Education

Degrees, certifications, and relevant coursework

Tamela hasn't added their education

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Tech stack

Software and tools used professionally

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