Tamela Collins
@tamelacollins
I lead customer service teams and support disaster survivors.
What I'm looking for
I'm currently supporting disaster survivors as an IA Reservist with FEMA, providing information, guidance, and access to FEMA programs while traveling between disaster sites. I also manage MOD Pizza operations in Frisco, including customer service, store cleaning, product ordering, and team scheduling.
I've built extensive experience across customer service, collections, insurance support, dispatch, sales, retail operations, home care, and special-needs support. I bring hands-on leadership in shift management, cash handling, store operations, scheduling, and helping customers navigate their needs.
Experience
Work history, roles, and key accomplishments
Disaster Survivor Assistance Specialist
FEMA
Jan 2025 - Present (1 year 8 months)
Assisted disaster survivors by providing information, guidance, and access to FEMA programs. Traveled from disaster site to disaster site.
General Manager
MOD Pizza
Nov 2022 - Present (3 years 10 months)
Handled all customer service needs and cleaning of the store, ordering of the pizza product, and scheduling for the team.
Customer Service Representative
Eastern Accounts
Jul 2022 - Oct 2022 (3 months)
Worked in collections, collecting payments for Spectrum.
Customer Service Representative
Tata Consultancy Services (TCS)
Oct 2021 - Jun 2022 (8 months)
Helped policy owners with policy information, sent forms, and processed loan applications for policy owners.
Call Center Representative
Telvista
Nov 2020 - Sep 2021 (10 months)
Helped veterans with customer service needs and informed them what to expect at their exams.
Aide Assistant
La la
Feb 2020 - Aug 2020 (6 months)
Helped children with special needs with their daily needs.
Customer Service Representative
ALL STORAGE
Mar 2018 - Dec 2019 (1 year 9 months)
Provided customers with pricing and information about storage units, sold units and merchandise over the phone, maintained property, and gave tours.
Shift Leader
Goodwill
Jan 2014 - Dec 2015 (1 year 11 months)
Helped customers with service needs, tracked store money hourly, and ensured a pleasant experience for guests.
Sales Associate
Lane Bryant
Jan 2012 - Dec 2014 (2 years 11 months)
Helped customers with clothing selections and daily customer service needs.
Keyholder
Goodwill
Jan 2010 - Dec 2012 (2 years 11 months)
Opened and closed the store daily, loaded and unloaded trucks, put merchandise on the floor, and helped customers with service needs.
Call Attendant
Greyhound
Jan 2006 - Dec 2009 (3 years 11 months)
Provided customers with bus information, helped with ticket purchases, and explained rules and regulations.
Swing Manager
RaceTrac Petroleum, Inc.
Jan 2003 - Dec 2006 (3 years 11 months)
Ran own shift, conducted gas surveys, checked vendors in and out, cleaned and organized store, and tracked money and merchandise.
Education
Degrees, certifications, and relevant coursework
Tamela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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