Savannah Keiper
@savannahkeiper
I am an adaptable customer support and caregiving professional skilled in supervision and client-cen
United StatesWhat I'm looking for
I bring years of hands-on experience in customer support, caregiving, and frontline operations, combining compassion with strong procedural discipline. I have worked in residential care as a Direct Support Professional and in fast-paced call centers resolving complex customer issues.
As a Shift Supervisor at a monitoring center, I handled emergency dispatching for burglary, fire, panic, and medical calls and supported dispatch teams on the floor, earning a promotion for leadership and reliability. In prior retail and food-service roles I led shifts, managed cash operations, and trained team members to improve service and efficiency.
I am committed to mentoring others, delivering memorable customer experiences, and applying problem-solving skills to improve workflows; I am authorized to work in the U.S. and open to relocation for the right opportunity.
Experience
Work history, roles, and key accomplishments
Direct Support Professional (DSP)
Hills and Dales Residential Center
Mar 2024 - Present (1 year 5 months)
Provided direct support to individuals with developmental disabilities, ensuring their well-being and assisting with daily living activities. Fostered a supportive environment to promote independence and personal growth for residents.
Shift Supervisor
COPS Monitoring
Aug 2021 - Present (4 years)
Managed and dispatched emergency calls for burglaries, fires, panic, and medical incidents, ensuring prompt and accurate response. Promoted to Shift Supervisor, overseeing dispatcher operations and providing guidance to the team.
Customer Service Rep
United HealthCare
Feb 2020 - Present (5 years 6 months)
Assisted customers in a fast-paced call center environment, helping them obtain cost-effective plans and verifying account information. Addressed customer service inquiries in a timely and accurate fashion, ensuring customer satisfaction.
Assistant Manager
Subway
Nov 2016 - Present (8 years 9 months)
Managed daily operations including opening and closing procedures, ensuring efficient service during high-demand periods. Prepared orders for guests with allergies, demonstrating knowledge of food safety and cross-contamination prevention.
Shift Leader
Walgreens
May 2016 - Present (9 years 3 months)
Managed POS systems, handled customer returns and refunds, and maintained store cleanliness procedures. Collaborated with the Shift Lead to enhance store operations and ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Coral Glades High School
High School Diploma, General Studies
2010 - 2014
Completed 12th grade at Coral Glades High School, focusing on general studies. Developed foundational academic skills and participated in various school activities.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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