Ignacio DelAngel

Provided in-home care, assistance with everyday needs, and support with rehabilitation activities. Supported clients with tasks to meet individual needs.

Managed dated product displays and maintained store shelf tidiness to keep product presentation optimal. Trusted to lock the store, perform cash drops, and open the store when other management was unavailable.

Handled incoming calls, emails, and customer complaints remotely, researching complex inquiries for quality control concerns. Identified customer issues and trends, resolved cases, assisted other agents, and suggested resolutions to upper management.

Served parties from check-in through the end of reservations and supported guest service throughout the event. Worked in bartending and kitchen tasks including pizza dough preparation, pizza production, dessert preparation, and bussing.

Fulfilled customer orders by picking, packing, and shipping within tight deadlines. Supported fulfillment workflows based on customer demand and seasonal peak volume.

Ensured food safety, quality, and accuracy of orders while resolving customer complaints quickly and professionally. Maintained positive customer relations and worked with urgency.

Provided customer service while increasing sales and customer satisfaction. Built professional relationships in a fast-paced environment and supervised/coordinated 8–10 employees.

Managed day-to-day restaurant task workflows and engaged to solve customer concerns and issues. Supervised team member shifts and duties.

Managed, trained, monitored, and coached restaurant staff, directing employees to meet operational standards for food service. Oversaw scheduling, inventory and ordering, employment records and payroll, guest complaint handling, interviewing/hiring, operational reports, and developed action plans and a marketing plan.

Temporarily assumed General Manager responsibilities, including supervision of property staff and day-to-day operations for limited periods. May have been required to reside at the property premises during the assignment.

Provided service in a fast-paced delivery environment by taking steps to meet customer needs and resolve food or service issues. Recorded orders, processed payments, responded to customer concerns, and handled guest complaints promptly.

Opened and closed the store and acted as a catering specialist. Supervised employees, handled deposits, and managed labor percentage and sales.

Activities and societies: Lead in the school ambassador program; music and performing arts recognition.

Earned a High School Diploma and received music and performing arts recognition, including serving as a lead in the school ambassador program.