Sabrina Scheepstra
@sabrinascheepstra
Experienced customer service manager with strong team leadership and operational skills.
What I'm looking for
I am an experienced customer service manager who leads teams to improve performance and accuracy. I regularly coordinate one-on-ones, manage timesheets, conduct interviews and issue corrective actions to maintain standards.
I bring front-line management and retail experience across call centers, escape-room operations, concessions and convenience retail, with strengths in cash handling, upselling, inventory, training and Excel-based tracking.
I hold a Technical College Certificate as a Medical Assistant and I am reliable, a fast learner, highly organized, and comfortable in fast-paced, physical roles; I also have volunteer experience in theater production.
Experience
Work history, roles, and key accomplishments
Team Manager
Alorica
Jan 2024 - Present (1 year 7 months)
Monitor and encourage employees to perform at peak levels, coordinate weekly one-on-ones, manage timesheets, conduct interviews, issue corrective actions, and delegate tasks to improve team performance.
Customer Service Representative
Alorica
Dec 2022 - Jan 2024 (1 year 1 month)
Reviewed and processed client data on company systems while maintaining NDA requirements and providing accurate customer support via computer-based tools.
Manager
Ace Of Escape
Jun 2021 - Dec 2022 (1 year 6 months)
Managed daily escape room operations including creating employee schedules, training new hires, handling customer complaints, performing gamemaster duties, and resetting rooms.
Concession Clerk/Cashier
Tucson Convention Center
Jan 2020 - Jul 2020 (6 months)
Operated multiple concession stands handling cash, prepared food items (popcorn, hot dogs, pretzels, nachos), maintained equipment cleanliness, and restocked supplies.
Cashier/Hostess
Island Plate Lunch
Jun 2019 - Nov 2019 (5 months)
Took customer orders, served food to tables, maintained dining area cleanliness, handled cashier duties, and stocked beverages and pastries.
Shift Lead/Cashier
Giant (Shell/76)
Jun 2017 - Jun 2019 (2 years)
Scanned and bagged products, assisted customers, handled cash transactions, maintained store cleanliness, stocked merchandise, and managed inventory orders.
Shift Lead/Cashier
Hungry Howies Pizza
Dec 2015 - Jun 2017 (1 year 6 months)
Prepared food and pizzas, handled orders and upselling, managed cash, performed dishwashing and packaging, and maintained floor cleanliness.
Courtesy Clerk
Fry's Food Store
Apr 2015 - Dec 2015 (8 months)
Bagged groceries, stocked shelves, retrieved carts, maintained store cleanliness, and assisted customers on the floor.
Sandwich Maker
Jimmy John's
Jan 2015 - Apr 2015 (3 months)
Prepared sandwiches and prepped ingredients, handled cash transactions, performed dishwashing, and maintained kitchen cleanliness and supply levels.
Delivery Driver
Domino's Inc.
Sep 2014 - Jan 2015 (4 months)
Prepped food for service, handled cash and phone orders, delivered pizzas to customers, and maintained cleanliness and prep standards.
Volunteer (Theatre Production)
Valley of the Moon
Jun 2010 - May 2013 (2 years 11 months)
Supported community theatre productions by assisting with sets, costumes, and scripts for plays and classic movie showcases.
Education
Degrees, certifications, and relevant coursework
Tucson College
Technical Certificate, Medical Assistant
2014 - 2015
Grade: 3.0 GPA
Completed a Technical College Certificate in Medical Assistant from 2014 to 2015, graduating with a 3.0 GPA.
Edge Charter School - Himmel Park
High School Diploma, General Studies
2010 - 2012
Grade: 3.2 GPA
Graduated early with a High School Diploma in General Studies in 2012 and maintained honor roll status with a 3.2 GPA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Sabrina?
You can contact Sabrina and 90k+ other talented remote workers on Himalayas.
Message SabrinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
