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Sabrina Scheepstra

@sabrinascheepstra

Experienced customer service manager with strong team leadership and operational skills.

United States
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What I'm looking for

I seek a customer-facing leadership role where I can develop staff, manage operations, and improve processes in a stable, team-oriented company.

I am an experienced customer service manager who leads teams to improve performance and accuracy. I regularly coordinate one-on-ones, manage timesheets, conduct interviews and issue corrective actions to maintain standards.

I bring front-line management and retail experience across call centers, escape-room operations, concessions and convenience retail, with strengths in cash handling, upselling, inventory, training and Excel-based tracking.

I hold a Technical College Certificate as a Medical Assistant and I am reliable, a fast learner, highly organized, and comfortable in fast-paced, physical roles; I also have volunteer experience in theater production.

Experience

Work history, roles, and key accomplishments

TC

Concession Clerk/Cashier

Tucson Convention Center

Jan 2020 - Jul 2020 (6 months)

Operated multiple concession stands handling cash, prepared food items (popcorn, hot dogs, pretzels, nachos), maintained equipment cleanliness, and restocked supplies.

IL

Cashier/Hostess

Island Plate Lunch

Jun 2019 - Nov 2019 (5 months)

Took customer orders, served food to tables, maintained dining area cleanliness, handled cashier duties, and stocked beverages and pastries.

G(

Shift Lead/Cashier

Giant (Shell/76)

Jun 2017 - Jun 2019 (2 years)

Scanned and bagged products, assisted customers, handled cash transactions, maintained store cleanliness, stocked merchandise, and managed inventory orders.

HP

Shift Lead/Cashier

Hungry Howies Pizza

Dec 2015 - Jun 2017 (1 year 6 months)

Prepared food and pizzas, handled orders and upselling, managed cash, performed dishwashing and packaging, and maintained floor cleanliness.

FS

Courtesy Clerk

Fry's Food Store

Apr 2015 - Dec 2015 (8 months)

Bagged groceries, stocked shelves, retrieved carts, maintained store cleanliness, and assisted customers on the floor.

JJ

Sandwich Maker

Jimmy John's

Jan 2015 - Apr 2015 (3 months)

Prepared sandwiches and prepped ingredients, handled cash transactions, performed dishwashing, and maintained kitchen cleanliness and supply levels.

DI

Delivery Driver

Domino's Inc.

Sep 2014 - Jan 2015 (4 months)

Prepped food for service, handled cash and phone orders, delivered pizzas to customers, and maintained cleanliness and prep standards.

VM

Volunteer (Theatre Production)

Valley of the Moon

Jun 2010 - May 2013 (2 years 11 months)

Supported community theatre productions by assisting with sets, costumes, and scripts for plays and classic movie showcases.

Education

Degrees, certifications, and relevant coursework

TC

Tucson College

Technical Certificate, Medical Assistant

2014 - 2015

Grade: 3.0 GPA

Completed a Technical College Certificate in Medical Assistant from 2014 to 2015, graduating with a 3.0 GPA.

EP

Edge Charter School - Himmel Park

High School Diploma, General Studies

2010 - 2012

Grade: 3.2 GPA

Graduated early with a High School Diploma in General Studies in 2012 and maintained honor roll status with a 3.2 GPA.

Tech stack

Software and tools used professionally

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