Miya Rosser
@miyarosser
Customer Service professional with 10+ years resolving complex issues and driving retention.
What I'm looking for
I’m a results-driven Customer Service Professional with 10+ years of experience across high-volume call center, retail, and operations environments. I’m known for resolving complex customer concerns, de-escalating tense situations, and delivering service that improves satisfaction and retention.
In call center and customer support work, I handle high-volume inbound calls with professionalism while assisting with orders, returns, and account inquiries. I document interactions accurately in CRM systems and communicate clearly with diverse customers to reduce repeat issues.
In leadership roles, I’ve managed daily operations while delivering high-quality service. As a Manager at Extra Space Storage, I handled billing, inquiries, and complaints, resolved escalations, and maintained accurate records; in a Store Manager role at Metro by T-Mobile, I trained team members to improve performance and service quality.
Most recently, I worked as a Delivery Driver at Amazon Warehouse, delivering 100+ packages daily while keeping customer interactions positive and professional. I resolved delivery issues in real time and demonstrated strong time management and route optimization to meet strict deadlines.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Amazon Warehouse
Mar 2025 - Jan 2026 (10 months)
Delivered 100+ packages daily while maintaining professional, customer-focused interactions. Resolved delivery issues in real time and met strict route deadlines through strong time management and route optimization.
Storage Manager
Extra Space Storage
Nov 2023 - Mar 2025 (1 year 4 months)
Managed daily operations while providing high-quality customer service. Handled billing, inquiries, and complaints, resolved escalations, and maintained accurate records.
Store Manager
Metro by T-Mobile
Sep 2017 - Nov 2023 (6 years 2 months)
Provided personalized support and resolved service and billing issues for customers. Trained team members to improve performance and managed daily store operations and transactions.
Customer Service Representative
Global Call Solutions
Jun 2012 - Sep 2017 (5 years 3 months)
Handled high-volume inbound calls, assisting with orders, returns, and account inquiries. Documented interactions accurately in CRM systems to support follow-up and customer service quality.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Science, Criminal Justice
Currently pursuing a Bachelor of Science in Criminal Justice at Strayer University.
Shaw High School
High School Diploma, High School
Earned a High School Diploma from Shaw High School.
Availability
Location
Authorized to work in
Job categories
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