Miya Rosser

I’m a results-driven Customer Service Professional with 10+ years of experience across high-volume call center, retail, and operations environments. I’m known for resolving complex customer concerns, de-escalating tense situations, and delivering service that improves satisfaction and retention.

In call center and customer support work, I handle high-volume inbound calls with professionalism while assisting with orders, returns, and account inquiries. I document interactions accurately in CRM systems and communicate clearly with diverse customers to reduce repeat issues.

In leadership roles, I’ve managed daily operations while delivering high-quality service. As a Manager at Extra Space Storage, I handled billing, inquiries, and complaints, resolved escalations, and maintained accurate records; in a Store Manager role at Metro by T-Mobile, I trained team members to improve performance and service quality.

Most recently, I worked as a Delivery Driver at Amazon Warehouse, delivering 100+ packages daily while keeping customer interactions positive and professional. I resolved delivery issues in real time and demonstrated strong time management and route optimization to meet strict deadlines.