Open to opportunities

Tamara M

@tamaram

Message

Responsible customer service representative with strong problem-solving skills.

North Macedonia

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric service.

I am a responsible and energetic professional dedicated to excelling in every task I undertake. My experience spans various roles in customer service, where I have developed strong communication and problem-solving skills. I pride myself on my ability to meet deadlines efficiently while maintaining a high standard of service.

Throughout my career, I have worked in diverse environments, from assisting customers with technical issues to managing high volumes of calls in fast-paced settings. My recent role as a Pre Sales Manager allowed me to engage potential leads and promote services effectively, further enhancing my sales and customer relationship management skills.

Experience

Work history, roles, and key accomplishments

Pre Sales Manager

Immigration Invest

May 2024 - Present (1 year 1 month)

Assisted clients with inquiries and promoted company services related to citizenship by investment programs. Made a high volume of outbound calls daily to engage potential leads and create new business opportunities.

Outbound Calling Lead Generation CRM (Salesforce)

After-hours Dispatcher

Logistic Group

Jan 2023 - Present (2 years 5 months)

Utilized dispatch software to schedule and track service calls, ensuring timely responses to customer needs. Maintained accurate records of service calls, technician assignments, and customer interactions.

Scheduling Prioritization Communication Crisis Management

Customer Service Representative

Stamp DutyAdvice

Jan 2022 - Present (3 years 5 months)

Provided exceptional customer service to clients, resolving inquiries and complaints efficiently. Managed a high volume of calls while maintaining a professional demeanor and consistently achieving high customer satisfaction.

Customer Service Customer Satisfaction Product Knowledge Communication

Customer Service Representative

OneContact Tech

Jun 2021 - Present (4 years)

Assisted customers with various technical issues via email, live chat, and telephone. Monitored support activity trends to create problem resolution and solution reports.

Customer Service Technical Support Email Support Live Chat

Education

Degrees, certifications, and relevant coursework

Udemy Online Course

Certificate, Web Development

Currently undertaking an online course in web development to gain proficiency in front-end technologies. Learning HTML, CSS, and JavaScript to build and maintain web applications.

Georges River Grammar

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Engaged in various academic subjects to build a strong foundational knowledge.

SOU Gimnazija Dobri Daskalov

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Engaged in various academic subjects to build a strong foundational knowledge.