At Frontlogix, I handled high-volume inbound and outbound calls and managed customer cases through Salesforce. I increased revenue by 20% through strategic order placement while maintaining a 40–45% profit margin.
I also used geomapping to minimize freight costs, upsold products, and recovered at-risk orders to prevent cancellations. I was consistently one of the top three performers and onboarded and trained new hires on quote management and order resolution procedures.
At Native Teams, I handled B2C and B2B support tickets and customer escalations, investigated issues, and escalated complex cases to relevant departments. Earlier, at Slice, I promoted SaaS products and reached 100% of the monthly goal.
