Irena Galabovska

I am a motivated customer support professional with hands-on experience across phone, email, live chat, and ticketing systems, known for clear communication, empathy, and problem-solving. I consistently document interactions in CRM platforms and collaborate with cross-functional teams to resolve complex cases.

I have worked in high-volume support roles, resolving tickets efficiently while maintaining quality standards and contributing suggestions for process improvements to reduce ticket volume. I am comfortable with upselling and cross-selling when appropriate and focused on improving CSAT and other performance metrics.

My technical toolkit includes Zendesk, Freshdesk, HubSpot and other CRM tools, and I bring strong multitasking, time-management, and team collaboration capabilities to support operational goals and customer retention.