Ivana Dimoski

I am a dedicated customer service agent with extensive experience in leading teams and ensuring customer satisfaction. My background includes working with New Age Company and Teleperformance also, where I provided technical support to clients in Germany, Switzerland, Austria and North Macedonia. My ability to communicate effectively and resolve issues has been key to my success in this role.

With a strong educational foundation in optometry and ocular optics from Goce Delchev University, I possess a keen understanding of interpersonal relationships and the importance of customer care. I am proficient in Microsoft Office and have developed excellent typing and research skills, which enhance my ability to prepare documents and contracts efficiently.