STStudent Tati
@studenttati
Dedicated professional with over six years in technical support.
United StatesWhat I'm looking for
I am a dedicated and qualified professional with over six years of experience in technical and customer support. My expertise lies in managing technical issues via phone and chat, ensuring customer satisfaction through effective communication. I possess strong analytical and communication skills, with a proven track record of delivering exceptional service and fostering positive relationships with clients.
Throughout my career, I have worked with various organizations, including A1 and Webhelp, where I provided technical assistance and high-quality customer service. My ability to resolve issues efficiently and manage billing inquiries has earned me positive feedback from clients. I am proficient in utilizing various tools and technologies to enhance customer experiences and am committed to continuous improvement in my professional journey.
Experience
Work history, roles, and key accomplishments
Technical Support
A1
Jan 2023 - Dec 2024 (1 year 11 months)
Provided technical assistance for phone-related issues, ensuring customer satisfaction through effective communication over phone and chat. Delivered excellent customer and technical support, assisting clients with both new and existing devices.
Client Manager
Unlimited Coders
Jan 2022 - Dec 2023 (1 year 11 months)
Managed high-volume inbound and outbound communications via calls and emails, addressing customer inquiries and billing issues. Developed and implemented strategic plans to enhance client engagement.
Customer Service Agent
Webhelp
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered high-quality customer service by actively listening and effectively communicating company policies over phone and chat. Resolved customer inquiries and issues in a timely manner, contributing to overall customer satisfaction.
Technical Support
Best Buy
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted customers with technical inquiries and provided solutions to enhance their product experience, managing issues through phone and chat support.
Assistant Manager
One Blood
Jan 2016 - Dec 2017 (1 year 11 months)
Fostered relationships with blood drive chairpersons and recruited potential donors at events. Managed communications, addressing inquiries and resolving issues efficiently.
Education
Degrees, certifications, and relevant coursework
SV. Kliment Ohridski
Associate, Information Technology
Completed a three-year program in Information Technology, earning 78 US college credits. Gained foundational knowledge and practical skills in various IT domains.
The Academy
Course, CompTIA A+/Net +
Completed the CompTIA A+/Net+ course, achieving EQF Level 6. Developed expertise in computer hardware, networking, and troubleshooting.
The Academy
Course, Full Stack Web Development
Completed the Full Stack Web Development course, achieving EQF Level 4. Acquired skills in both front-end and back-end web development.
Open University
Certificate, Cyber Security
Completed the Introduction to Cyber Security course, achieving EQF Level 7. Gained foundational knowledge in cybersecurity principles and practices.
Availability
Location
United StatesAuthorized to work in
Job categories
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