Nyaisha Fuller
@nyaishafuller
Motivated customer service specialist with 4+ years of experience.
United StatesWhat I'm looking for
I am a dedicated customer service specialist with over four years of experience in retail and remote support. My journey has been marked by a commitment to transforming casual shoppers into loyal customers through exceptional service and product knowledge. I thrive in fast-paced environments, where my ability to stay calm under pressure and solve problems quickly has consistently led to memorable customer experiences.
In my most recent role as a Remote Customer Service Representative at CVS Health, I excelled in resolving customer inquiries and account issues, maintaining a high customer satisfaction score. My previous experiences at Burlington and Macy's further honed my skills in upselling, conflict resolution, and teamwork, allowing me to contribute significantly to sales goals and customer loyalty.
Experience
Work history, roles, and key accomplishments
Sales Associate
Burlington
Nov 2022 - Present (2 years 8 months)
Delivered personalized customer assistance on the sales floor, recommending products to increase basket size. Handled transactions, restocked inventory, maintained visual merchandising, and assisted with loss prevention.
Remote Customer Service Representative
CVS Health
Jan 2021 - Present (4 years 6 months)
Resolved customer inquiries and account issues via phone and chat, providing support for prescription refills, delivery status, and billing. Maintained detailed notes using CRM tools, followed HIPAA guidelines, and exceeded call resolution targets while maintaining high customer satisfaction.
Sales Associate
Macy's
May 2019 - Present (6 years 2 months)
Greeted and assisted customers across multiple departments, consistently exceeding daily sales goals through upselling and cross-selling. Processed returns, managed POS transactions, supported seasonal floor resets, and trained new hires on customer service protocols.
Education
Degrees, certifications, and relevant coursework
Daylight Twilight High School
High School Diploma, General Studies
Completed a comprehensive high school curriculum, focusing on core academic subjects. Prepared for post-secondary education and career readiness.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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