Open to opportunities

Talha Vlogs

@talhavlogs

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Results-driven customer success manager with a focus on client satisfaction.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and leadership.

I am a results-driven and customer-focused professional with extensive experience in account management, customer support, and seasonal sales. My career has been marked by a commitment to building strong client relationships and delivering tailored solutions that ensure satisfaction and retention. I excel in managing sales cycles, negotiating contracts, and achieving revenue growth while maintaining exceptional service standards.

Throughout my career, I have consistently improved customer satisfaction scores, reduced customer churn, and enhanced operational efficiency. My ability to thrive in high-pressure environments has been demonstrated through my success in resolving complex customer issues and mentoring junior team members. I am passionate about process improvement and have successfully implemented strategies that have led to significant reductions in customer complaints and increased first-contact resolution rates.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Payactiv

Aug 2021 - Present (4 years 10 months)

As an Account Manager at Payactiv, I managed a diverse client portfolio, ensuring high customer satisfaction with a CSAT score of 95%. I handled technical issues, improved processes, and mentored new hires, contributing to a 10% increase in customer retention rates.

Customer Relationship Management Technical Troubleshooting Process Improvement Mentoring Customer Satisfaction Time Management Problem Solving Communication Sales Growth

Customer Success Manager

Wellness Living

Mar 2019 - Dec 2021 (2 years 9 months)

In my role as Customer Success Manager at Wellness Living, I achieved a CSAT score of 95% and reduced customer churn by 20%. I mentored junior representatives and optimized processes, leading to a 25% increase in first-contact resolution.

Customer Success Workflow Optimization Team Leadership Customer Retention Problem Solving Communication Data Analysis Process Improvement

Senior Closer

W4work

May 2017 - Nov 2019 (2 years 6 months)

As a Senior Closer at W4work, I consistently exceeded sales targets by 25% and improved lead conversion rates by 30%. I led a team of junior closers, enhancing their performance and securing long-term partnerships with key clients.

Sales Strategy Lead Conversion Team Leadership Client Relationship Management Negotiation Sales Forecasting Process Optimization Communication

Education

Degrees, certifications, and relevant coursework

Gomal University

Bachelor's in Business Administration, Business Administration

2015 - 2019

Completed a Bachelor's degree in Business Administration, focusing on various aspects of business management, marketing, and finance. Developed skills in problem-solving, customer relationship management, and effective communication.