Open to opportunities

Abdul Waheed

@abdulwaheed4

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Dynamic Customer Success Manager with proven client retention expertise.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering a collaborative and growth-oriented environment.

I am a Customer Success Manager with over four years of experience in driving client retention, onboarding and fostering long-term partnerships. My proven track record includes reducing customer success churn rates and significantly increasing annual recurring revenue through strategic negotiation and tailored solutions. I successfully expanded service usage for key accounts, scaling from 570 to 6,700 licenses, thereby enhancing client satisfaction and solidifying contractual agreements.

My commitment to continuous learning and excellence in customer success drives me to tackle new challenges and deliver exceptional service that benefits both clients and the organization. I have a strong focus on understanding client needs and aligning them with company offerings, which has resulted in high satisfaction scores and long-term partnerships.

Experience

Work history, roles, and key accomplishments

Sales and Retention Specialist

SecureCarCare

Dec 2023 - Jul 2025 (1 year 7 months)

Safeguarded customer relationships and drove retention through effective communication and tailored solutions. Engaged with clients to understand their needs and provide appropriate services, ensuring satisfaction and loyalty to the brand.

Customer Retention Client Engagement Service Delivery Customer Satisfaction Strategic Planning

Customer Success Manager

TimeClockPlus

May 2021 - Nov 2023 (2 years 6 months)

Ensured optimal client engagement and satisfaction by analysing client usage patterns and providing strategic insights. Collaborated cross-functionally to ensure client needs were met and expectations exceeded.

Customer Success Relationship Management Data Analysis Salesforce Management Contract Negotiation

Customer Service Executive

IBEXGlobal-WesternUnion

Apr 2020 - May 2021 (1 year 1 month)

Delivered exceptional service to customers, addressing inquiries and resolving issues effectively. Handled a high volume of customer queries, ensuring timely and accurate responses.

Customer Service Problem Solving Communication Data Entry

Corporate Training Agent

LIBTInstituteLondonandPrathum-Thani UniversityThailand

Oct 2019 - Dec 2019 (2 months)

Conducted corporate training programs, delivering content to enhance employee skills such as Sales and Client relationships. Assisted in sales training processes, maintaining accurate records and providing excellent customer service.

Corporate Training Sales Training Employee Development Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

Webster University Thailand (Cha-am Campus)

Bachelor of Business Administration (BBA), Business Administration

2017 - 2020

Studied business administration principles and practices. Focused on developing skills relevant to business management and operations.

LIBT Institute London and Prathum-Thani University Thailand

Corporate Training Agent, Corporate Training

2019 - 2019

Conducted corporate training programs to enhance employee skills in sales and client relationships. Assisted in sales training processes and maintained accurate records.