Ali Ahmed
@aliahmed
Dynamic and results-oriented Customer Success Manager
What I'm looking for
As a seasoned Customer Success Manager, I leverage my expertise in driving client satisfaction and revenue growth to deliver exceptional results. With a proven track record of proactively managing portfolios, fostering long-term client relationships, and collaborating cross-functionally, I excel in identifying strategic opportunities and consistently exceeding targets.
With a strong background in data analysis, I effectively identify opportunities for upselling, cross-selling, and expansion within existing accounts. My expertise in client relationship management, customer success strategy, and cross-functional collaboration enables me to drive mutual success and fuel robust revenue growth.
As a goal-oriented and results-driven professional, I thrive in fast-paced environments, consistently surpassing quarterly and annual targets. My exceptional communication and presentation skills, combined with my ability to resolve issues promptly, make me an invaluable asset to any organization.
Experience
Customer Success Manager
AWKITS Software Solutions
Aug 2022 - Present (1 year 10 months)
Proactively managed a portfolio of 30 key client accounts, serving as the primary point of contact and advocate for customer needs.
Schedule Manager / GSA Point of Contact
Enterprise Technology Solutions Inc.
Aug 2018 - Jan 2022 (3 years 5 months)
Oversaw a team of 15 individuals, ensuring seamless operations and exceptional service delivery to clients.
Customer Success Manager
Xpert Digi
Mar 2022 - Aug 2022 (5 months)
Managed a diverse portfolio of 55 key client accounts with a Monthly recurring Revenue of $20,000, serving as the primary liaison and advocate for their needs.
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