Muhammad Kamran

With over seven years of experience in the BPO industry, I have developed a strong expertise in sales, customer relations, and client success. My career has been driven by a passion for improving customer experiences and driving business growth through effective process optimization and client management.

In my current role as a Client Success Manager at MTBC (CareCloud), I have successfully established clear retention goals and process milestones, assisted customers in navigating platforms, and developed robust processes to ensure quality work. I have also created centralized repositories for process documentation and conducted cross-training to avoid bottlenecks during peak seasons.

Prior to this, I worked as a Customer Service Representative at Sybrid Pvt Ltd. and Telax BPO, where I established sales goals, identified sales opportunities, and increased customer retention rates. My achievements include leading the sales department with the highest quarterly sales and developing sales plans to expand the customer base.