Talana Hill

I am an experienced call center agent with a proven track record of achieving high customer satisfaction scores, low average handle times, and impressive first-call resolution rates. My friendly and engaging personality allows me to connect with customers effectively, and I thrive in team environments where I can inspire others to perform their best. I am committed to continuous learning and development, always seeking new responsibilities to enhance my skills.

During my tenure at Amazon, I was promoted to a senior level due to my high performance, where I resolved complex issues and coached junior team members. My ability to handle over 200 phone calls daily while maintaining a CSAT score of 91% and a first-call resolution rate of 85% speaks to my dedication and efficiency. At Walgreens, I consistently met and exceeded company metrics while also contributing to the training of new employees, ensuring they were well-prepared to deliver excellent customer service.