Kandace Ames

With over six years of experience in customer service, I have honed my skills in enhancing client satisfaction and service efficiency. My journey has been marked by a commitment to fostering teamwork and delivering exceptional service. I have a proven ability to leverage CRM systems and analyze feedback to drive improvements, contributing to a customer-focused environment.

In my role as a Customer Service Representative at Conduent/Centerwell Pharmacy, I delivered exceptional customer service and enhanced service satisfaction ratings. I collaborated with team members to ensure that our clients received the best possible support. Prior to that, I worked with Shipt, where I focused on resolving issues and boosting efficiency while analyzing feedback to improve our services.