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Starr Slayed

@starrslayed

Message

Call Center Representative at Amazon resolving customer complaints and supporting loyalty through empathetic service.

United States

Message

At Amazon, I resolve customer complaints and complex issues while handling a high volume of calls. I work to maintain customer loyalty through empathetic service.

Previously, at Forever 21, I helped customers find appropriate products and services and supported first-call resolution. At ACS, I handled escalated calls, monitored delinquent accounts, and initiated collections actions when necessary.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Amazon

Jun 2024 - Present (2 years 5 months)

Managed high-stress situations and resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled a high volume of 75 calls daily while providing exceptional service.

Customer Service Conflict Resolution Communication Skills Problem Solving Call Center Agent Time Management

Customer Sales and Service Expert

Forever 21

Mar 2022 - Jul 2024 (2 years 4 months)

Developed strong relationships with clients, resulting in repeat business and positive feedback. Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.

Customer Service Sales Communication Skills Problem Solving CRM Software Upselling Cross Selling

Customer Retention Specialist

ACS

May 2020 - Feb 2022 (1 year 9 months)

Monitored delinquent accounts and initiated collections actions while maintaining positive customer relationships. Handled escalated calls professionally and reduced call wait times by efficiently managing call queues.

Customer Retention Collections Communication Skills Problem Solving Call Center Agent Time Management