Open to opportunities

Taicy Waturi

@taicywaturi

Message

Highly organized professional with expertise in client-focused support.

Kenya

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for professional growth.

I am a highly organized and adaptable professional with strong communication skills and a keen attention to detail. My experience as a Portfolio Quality Officer and Asset Finance Officer has equipped me with the ability to manage priorities effectively while providing exceptional client support. I excel at building relationships and implementing strategies that ensure smooth processes and high standards in every task.

Throughout my career, I have successfully built and maintained strong relationships with clients and stakeholders, driving financing opportunities and enhancing customer satisfaction. My roles have involved engaging with customers to understand their needs, resolving inquiries, and providing tailored solutions. I take pride in my ability to deliver accurate reports, manage documentation, and maintain compliance with policies and procedures, all while fostering a positive and productive work environment.

Experience

Work history, roles, and key accomplishments

Current

Dealership Relationship Officer

Current

Watu Gari

Sep 2022 - Present (3 years 2 months)

Built and maintained strong relationships with car dealerships to drive financing opportunities. Delivered accurate product presentations and provided exceptional service to clients throughout the loan process.

Client Management Relationship Building Product Presentations Customer Service Loan Processing Reporting Field Marketing Communication Skills Problem Solving Negotiation

Asset Finance Officer

Watu Credit

Jun 2021 - Sep 2022 (1 year 3 months)

Engaged with customers to address requests and maintain accurate inventory levels. Resolved conflicts and collaborated across departments to optimize results while adhering to policies and guidelines.

Customer Engagement Inventory Management Conflict Resolution Documentation Team Collaboration Customer Satisfaction Regulatory Compliance Communication Skills Problem Solving Microsoft Office

Portfolio Quality Officer

Watu Credit

Feb 2020 - May 2021 (1 year 3 months)

Proactively engaged with customers to resolve inquiries and coordinated effectively to achieve timely results. Managed high call volumes while maintaining attention to detail and delivering exceptional service.

Customer Service Coordination Communication Skills Attention To Detail Problem Solving Time Management

Hotel Supervisor

Meet and Meat Makuti Hotel

Oct 2018 - Jul 2019 (9 months)

Resolved guest complaints and managed group bookings while ensuring high satisfaction through attentive service. Assisted with financial planning and built positive relationships with guests.

Guest Service Event Coordination Financial Planning Customer Service Team Management Communication Skills Problem Solving Time Management

Inventory Controller

Meet and Meat Makuti Hotel

Jul 2018 - Jul 2019 (1 year)

Generated financial reports and managed inventory levels. Collaborated with team members to assess supply needs and conducted monthly physical inventory counts to maintain optimal stock levels.

Financial Reporting Inventory Management Documentation Problem Solving Team Collaboration Quality Control Communication Skills Microsoft Office

Collection Officer

Neema Ya Mungu Microfinance

Jul 2017 - Jul 2018 (1 year)

Advised debtors on payment options and monitored account compliance. Delivered exceptional customer service while negotiating debt recovery solutions and processing payments.

Customer Service Negotiation Account Management Compliance Monitoring Communication Skills Problem Solving Payment Processing Relationship Management

Stock Controller

Dilawers Barbeque

Dec 2016 - Jun 2017 (6 months)

Managed stock levels and performed inventory adjustments while ensuring accurate documentation. Collaborated with teams to meet inventory goals and maintained compliance with safety procedures.

Inventory Management Documentation Team Collaboration Quality Control Compliance Problem Solving Communication Skills Time Management

Customer Service Representative

Sparki Motors

Dec 2014 - Aug 2016 (1 year 8 months)

Delivered exceptional customer service and promoted products while resolving inquiries. Managed appointments and collaborated with internal teams to enhance customer satisfaction.

Customer Service Communication Skills Team Collaboration Documentation Sales Growth