Open to opportunities

Eva Maina

@evamaina1

Message

Customer-oriented professional with 7 years in finance and customer service.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer-oriented professional with over seven years of experience in finance, customer service, and business development within retail banking. My expertise lies in managing customer relationships, ensuring satisfaction, and driving business growth through effective sales strategies. I have a proven track record of enhancing operational efficiency and implementing best practices in customer service.

In my current role as a Senior Credit Controller at Tile & Carpet Centre Limited, I assess credit applications, develop credit control systems, and negotiate payment plans to ensure timely payments. My previous experience as a Direct Sales Representative at Kenya Commercial Bank allowed me to hone my skills in sales, customer engagement, and product marketing, contributing to significant revenue growth.

I am passionate about leveraging my skills in a dynamic environment where I can contribute to customer satisfaction and business success. I thrive in high-pressure situations and am committed to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivables

Current

Tile & Carpet Centre Limited

Oct 2021 - Present (3 years 9 months)

Responsible for assessing credit applications, evaluating financial records, and contacting customers regarding missed payments. Developed and monitored a credit control system in collaboration with sales, marketing, finance, and executive teams.

Credit Control Financial Analysis Debt Collection Account Reconciliation Policy Development Risk Management

Direct Sales Representative

Kenya Commercial Bank

Jun 2016 - Oct 2021 (5 years 4 months)

Achieved maximum sales profitability and growth by effectively selling KCB Retail products. Developed new business opportunities by proactively marketing for lending and deposit opportunities from current and prospective clients.

Sales Retail Banking Business Development Cross Selling Customer Feedback Financial Products Client Relationship Management Market Penetration

Intern - Operation and Administration Department

Time Trek Security Services Limited

Jan 2015 - Dec 2015 (11 months)

Managed office operations, including visitor reception, phone calls, and guard scheduling. Administered company payroll, managed recurring bills, and processed invoices.

Office Administration Payroll Management Customer Service Security Protocols Bill Management Office Management Data Entry

Volunteer

Water Resource Users Association (WRUA)

Aug 2014 - Dec 2014 (4 months)

Coordinated with local communities to reserve water catchment areas and mobilized people for conservation efforts. Participated in building gabions to support water resource management.