Open to opportunities

Abigail Sila

@abigailsila

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High-performing credit officer with expertise in asset finance.

Kenya

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What I'm looking for

I seek a role that fosters collaboration, values customer service, and offers growth opportunities.

I am a high-performing and results-oriented credit officer with a robust background in asset finance. My professional journey is supported by a diploma in procurement and supplies management, which has provided me with a solid foundation in financial principles and practices. Over the years, I have gained considerable experience focusing on structured microfinance and medium-sized enterprises, honing my skills in portfolio management and distribution strategies.

My interpersonal communication and relationship-building abilities are among my strongest assets. I prioritize clear and persuasive communication, ensuring that I effectively convey information and ideas to clients and colleagues alike. My role as a retail officer has further enhanced my customer service skills, where I consistently engage in outbound calls, follow up on payments, and manage client portfolios with care and attention.

Having worked remotely for the past year, I have developed an aptitude for collaborating with distributed teams, which has enabled me to foster a high-performing remote culture. My strong problem-solving skills play a critical role in addressing customer issues promptly and effectively, ensuring client satisfaction. I am committed to continuous improvement and professional development, allowing me to stay updated with industry trends and best practices.

Experience

Work history, roles, and key accomplishments

Current

Senior Credit Officer, Customer Service

Current

Watu Credit

Apr 2024 - Present (1 year 3 months)

Made outbound calls to customers to drive loan obligations and kept track of customer portfolios, providing accurate feedback and comments. Maintained high customer experience during interactions and handled customer questions according to guidelines.

Customer Service Loan Origination Portfolio Management Customer Relationship Management Credit Analysis Communication Skills Data Entry Problem Solving Financial Services Customer Retention

Senior Asset Finance Officer

Watu Credit Ltd.

Jan 2020 - Present (5 years 6 months)

Attracted customers and explained company products, determining client repayment ability through KYC. Processed and approved various loan products, ensuring all requirements were met and legal documents filed.

Asset Finance KYC Loan Processing Legal Documentation NTSA Procedures Tracking Device Installation Reporting Customer Acquisition

Renewable Energy Agent

BareFoot Power

Jan 2016 - Present (9 years 6 months)

Visited KWFT groups to showcase and demonstrate renewable energy products. Guided interested buyers through registration and financing processes with KWFT, ensuring installations and after-sales maintenance support.

Sales Support Record keeping Renewable Energy Client Relationship Management Customer Education Field Sales

IEBC-Short Term Contract

ZTE GAS COMPANY LTD

Jan 2014 - Present (11 years 6 months)

Managed stock levels, including receiving and controlling inventory, and maintained accurate records. Developed and launched successful marketing campaigns while building and nurturing customer relationships.

Stock Control Inventory Management Marketing Campaigns Customer Relationship Management Sales Data Entry Communication Record keeping Business Development Customer Service

Teacher

Mutituni Secondary School

Jan 2013 - Present (12 years 6 months)

Created and maintained a welcoming classroom environment, developing lesson plans and preparing students for tests. Implemented curriculum, assessed student performance, and supervised examinations.

Lesson planning Assessments Classroom Management Mentoring Communication Educational Support Grading Student supervision Teaching

Education

Degrees, certifications, and relevant coursework

Kitui Institute of Development Studies

Diploma, Procurement and Supply Chain Management

Completed a Diploma in Procurement and Supply Chain Management, gaining a solid foundation in financial principles and practices. This program provided essential knowledge for managing supply chains and procurement processes effectively.

Copperbelt Computer College

Certificate, Computer Proficiency

Obtained a Computer Proficiency Certificate, demonstrating foundational computer skills. This certification enhanced my technical capabilities for various professional tasks.

Katheka Kai Secondary School

Kenya Certificate of Secondary Education, General Studies

Successfully completed secondary education, earning the Kenya Certificate of Secondary Education. This period focused on a broad curriculum, developing foundational academic skills.

Katheka Kai Primary School

Kenya Certificate of Primary Education, General Studies

Completed primary education, obtaining the Kenya Certificate of Primary Education. This foundational stage provided essential literacy and numeracy skills.