Open to opportunities

TAHA YASIN

@tahayasin

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Dynamic professional specializing in customer success and client support.

India

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a dynamic and detail-oriented professional with a B.Com (Hons) in Accounting and Finance, and hands-on experience in customer success, client support, and data entry operations. My proven ability to manage client relationships and streamline workflows has significantly contributed to improved customer retention and process efficiency in my roles.

Throughout my career, I have successfully served as a Customer Success Executive at EasySocial.io and as an Operations Excel Associate at Black Swan Business Setup Services. I implemented a proactive customer engagement strategy that resulted in a 30% increase in customer satisfaction and a 25% reduction in churn rate. Additionally, I conducted regular customer success training sessions, leading to a 40% improvement in overall customer retention.

My experience includes working closely with clients, internal teams, and government authorities to deliver efficient and compliant business setup solutions. I am skilled in communication, CRM tools, and data handling, with a strong focus on delivering high-quality service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

EasySocial.io

Jun 2024 - Present (1 year 3 months)

Implemented a proactive customer engagement strategy, resulting in a 30% increase in customer satisfaction and a 25% reduction in churn rate. Conducted regular customer success training sessions, leading to a 40% improvement in overall customer retention.

Customer Engagement Customer Satisfaction Customer Retention CRM Tools Communication

Customer Success Associate

Black Swan Business Setup Services

Jan 2025 - Jun 2025 (5 months)

Responsible for onboarding new clients and managing their journey throughout the company formation process, including addressing queries and providing end-to-end support. Coordinated closely with clients, internal teams, and government authorities to deliver efficient and compliant business setup solutions.

Onboarding Client Relationship Management Query Resolution Documentation CRM

Operations Process Associate/Claims Adjudicator

Sunknowledge Pvt Ltd

Aug 2022 - Jun 2023 (10 months)

Worked in a USA-based Healthcare Revenue Cycle Management organization as an associate and later as a claims adjudicator. Responsible for obtaining authorization, managing, and studying medical records, and finalizing medical claims based on various eligibility criteria.

Healthcare Revenue Cycle Management Claim Adjudication Medical Records Authorization Data Entry MS Office

Education

Degrees, certifications, and relevant coursework

City College of Commerce and Business Administration (Calcutta University)

B.Com, Commerce

2019 - 2023

Grade: 74%

Completed a Bachelor of Commerce degree with a focus on business administration. Achieved a strong academic performance, graduating with a grade of 74%.

CISCE(ICSE/ISC)

12th Grade, English

2017 - 2019

Grade: 80-84.9%

Completed 12th grade under the CISCE (ICSE/ISC) board, with a focus on English. Achieved a strong academic performance, with a grade between 80-84.9%.

CISCE(ICSE/ISC)

10th Grade, English

2014 - 2016

Grade: 70-74.9%

Completed 10th grade under the CISCE (ICSE/ISC) board, with a focus on English. Achieved a strong academic performance, with a grade between 70-74.9%.