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Abhik Vadhva

@abhikvadhva

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Operations and Quality Assurance leader improving client service accuracy under strict SLAs.

India

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What I'm looking for

I'm looking for opportunities where I can leverage my experience in client support, operations, onboarding, documentation, and process management. With several years of experience working in healthcare technology and customer-facing environments, I'm interested in roles that offer growth, ownership, and the opportunity to contribute to both customer success and operational excellence.

I’m a results-driven Operations, Quality Assurance & Client Success leader with over 7 years of experience steering back-office processes, maintaining high data accuracy, and improving client service delivery.

I’m expert at leading daily tasks under strict Service Level Agreements (SLA) and Turnaround Time (TAT) targets while keeping quality standards high. I build dependable workflows through process improvement, system integration, and Root Cause Analysis (RCA) to prevent repeat issues.

In client-facing roles, I supervised complex data updates and safely handled medical records across multiple software platforms (EMR/EHR) for US healthcare clients, clinics, and doctors. I served as a key contact point between client success executives and technical teams to resolve software or delivery issues quickly.

I also lead teams and uplift performance through training, upskilling, and quality control—backed by recognition for maintaining “100% data compliance” and excellent teamwork under pressure. I bring a proven record of zero-mistake compliance across Healthcare Technology, Insurance, and Automotive sectors.

Experience

Work history, roles, and key accomplishments

Senior Agency Manager

Niva Bupa Health Insurance

May 2025 - Dec 2025 (7 months)

Oversaw daily operations and maintained relationships with insurance consultants while supporting service delivery under compliance and SLA expectations. Created and executed working plans to target market segments, and managed local risk control and audit guidelines to ensure alignment with corporate requirements.

Operations Management SLA Management Team Leadership Risk Management Audit & Compliance Client Relationship Management Process Improvement Quality Control

Healthcare Operations Associate

Qualifacts-InSync

Nov 2020 - Mar 2025 (4 years 4 months)

Managed EMR/EHR data operations for US healthcare clients, ensuring accuracy and timely delivery of medical records. Worked with client success and technical teams to investigate issues, perform root cause analysis, support process improvements, and resolve client and system-related concerns while meeting quality and SLA requirements. Maintained documentation.

EMR EHR Systems Root Cause Analysis Client Success Support Quality Control Database Management Healthcare Operations Healthcare SaaS SLA Management Customer Support Client Management

Back Office Executive

Hyundai India

Nov 2018 - Jan 2020 (1 year 2 months)

Coordinated back-office paperwork for the certified pre-owned car section by verifying legal documentation and running file checks to reduce processing delays. Ensured data accuracy by managing commercial files, tracking local insurance claims, and updating inventory sheets using advanced MS Excel functions.

Back Office Operations Document Verification Data Accuracy In ATS Inventory Management Advanced Excel Quality Control Risk Management

BPO Domain Trainer

DDU-GKY

Jul 2017 - Sep 2018 (1 year 2 months)

Designed and delivered training programs for data entry and customer support, including technical problem solving and corporate communication. Monitored performance through mock calls and process tests, provided coaching to improve productivity, and upskilled multiple batches to help them secure job placements.

Data Entry Customer Support In Process Testing Coaching Technical Problem Solving Quality Assurance Communication Skills