Danish Khan
@danishkhan7
Customer-focused process professional with 6+ years in customer service and operations.
IndiaWhat I'm looking for
I am a versatile and reliable high school graduate with over six years of hands-on experience across customer service, healthcare claims processing, and operations for hospitality and e-commerce clients. I adapt quickly to new environments, learn on the job, and consistently meet performance targets.
My background includes roles at Amazon, SunKnowledge, OYO, Medikabazaar, and Cue Math, where I improved customer satisfaction, ensured compliance with healthcare guidelines, and contributed to process improvements. I handle escalations, coordinate cross-functional teams, and maintain high standards of documentation and confidentiality.
I bring strong communication, teamwork, problem-solving, and time-management skills, and I seek to apply these strengths in roles that value operational excellence, customer experience, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Academic Support Associate
Cue Math
Guided students and parents on academic resources and program queries, managed onboarding for digital learning platforms, and handled support escalations to maintain satisfaction.
US Healthcare Process Associate
Sunknowledge
Processed medical claims, billing, and insurance verifications with accuracy and HIPAA-compliant confidentiality while resolving billing discrepancies with providers and patients.
AMCustomer Service Representative
Assisted customers with orders, returns, and account queries via phone, chat, and email, maintaining high satisfaction and meeting daily response time and quality targets.
Process Associate
Medikabazaar
Managed order processing, customer communication, and backend coordination with suppliers and internal teams to ensure timely delivery and improved customer experience.
OYBusiness Process Executive
OYO
Supported hospitality operations including bookings, payments, partner communications, and escalations, contributing to process improvements and timely issue resolution.
Education
Degrees, certifications, and relevant coursework
Anglo Arabic Secondary School
High School Diploma, General Secondary Education
Completed High School Diploma with studies culminating in 2019.
Anglo Arabic Secondary School
Middle School Diploma, Middle School Education
Completed Middle School Diploma with studies culminating in 2017.
Availability
Location
IndiaAuthorized to work in
Job categories
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