At Tata Consultancy Services (TCS), I support customers through email and live chat, maintain customer records and operational reports, and investigate bottlenecks to improve service quality. I received the Star of the Month Award for my performance, operational efficiency, and team contribution.
At Wipro Limited, I supported a US-based health insurance client by processing claims, investigating disputes, and determining cases in line with compliance guidelines. I also trained new hires on workflows, quality guidelines, and procedural compliance.
