Vishal Vashisth
@vishalvashisth
I am a Customer Success executive specializing in B2B onboarding and retention.
IndiaWhat I'm looking for
I am a Customer Success and Client Relations professional with three years of experience in B2B onboarding, lead qualification, and customer support operations.
I have onboarded over 100 construction professionals through personalized Google Meet sessions and qualified incoming leads to improve activation and retention. I leveraged CRM and support tools such as MyOperator, Wati, and Limechat to track issues and ensure timely resolutions.
I consistently exceeded CSAT benchmarks, handled billing and technical escalations, and mentored new joiners while contributing to knowledge-base documentation and process optimization. I hold an MBA in Management & Operations and a Bachelor of Commerce, bringing operational discipline and a customer-first mindset.
Experience
Work history, roles, and key accomplishments
Sr. Executive - Customer Support
McCoy Mart
Mar 2024 - Jun 2025 (1 year 3 months)
Onboarded over 100 construction professionals via personalized Google Meet sessions, improving adoption and retention; qualified and distributed leads to relevant subscribers to boost activation metrics. Collaborated with internal teams and used CRM tools to resolve queries and inform platform enhancements.
Assistant Executive - Customer Service
iEnergizer
Sep 2022 - Nov 2023 (1 year 2 months)
Provided billing, refunds, and transaction dispute support through ticketing systems while maintaining SLAs and exceeding CSAT benchmarks. Handled technical and financial escalations, mentored new joiners, and contributed to knowledge base documentation.
Account Receivable Executive
Pandaje Web Services
May 2022 - Sep 2022 (4 months)
Managed U.S.-based dental billing including claims submission, payment posting, follow-ups, and re-submissions to resolve denials and ensure timely reimbursements. Maintained accurate patient account records using dental billing platforms and coordinated with U.S. insurers.
Education
Degrees, certifications, and relevant coursework
AOAmity University Online
Master of Business Administration, Management & Operations
Pursued a Master of Business Administration specializing in Management & Operations through Amity University Online.
M.M.H. College, Chaudhary Charan Singh University, Meerut
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce at M.M.H. College (Chaudhary Charan Singh University), Ghaziabad, in September 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Vishal?
You can contact Vishal and 90k+ other talented remote workers on Himalayas.
Message VishalFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
