Kunal Bhagat
@kunalbhagat
Experienced claims and customer-service analyst driving accuracy and revenue-cycle efficiency.
What I'm looking for
I am a diligent claims and customer-service professional with hands-on experience in insurance claim processing, revenue-cycle operations, and customer communications across healthcare, telecom, and pharmaceutical processes. I have worked end-to-end on claims submission, error resolution, provider enrollments, and collections to improve first-pass acceptance and reduce denials.
In prior roles I handled policy claims, generated qualified leads, managed order confirmations, and resolved customer issues for DTH, Wi‑Fi and landline services, demonstrating strong problem-solving and product-knowledge skills. At my current role I facilitate EDI submissions, track rejections and remits, set up insurance masters, and collaborate with providers and billing teams to maximize revenue efficiency.
I combine MS‑365 proficiency, basic computer skills, claim-processing tools and Salesforce experience with a positive, decision-oriented approach, rapid learning, and the ability to perform under pressure. I am committed to continuous improvement and delivering measurable operational impact.
Experience
Work history, roles, and key accomplishments
Senior Analyst
FinThrive India Private Limited
Jan 2024 - Present (1 year 11 months)
Facilitates submission and processing of electronic healthcare claims, verifies and resolves claim errors to improve first-pass acceptance, monitors claim statuses, and coordinates provider enrollments to maximize revenue cycle efficiency.
Customer Support Executive
iEnergizer IT Solutions Ltd
Mar 2022 - Dec 2024 (2 years 9 months)
Managed outbound order-confirmation communications for TATA 1mg and handled customer interactions for Airtel Black including installations, complaints, and plan guidance to improve service accuracy and satisfaction.
Policy Manager
ICCS Pvt Ltd
Apr 2021 - Feb 2022 (10 months)
Handled end-to-end claims processing for Max Life Insurance, conducted welcome calls to onboard new clients, generated qualified leads, and supported collections to ensure timely resolution and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
PSEB Board
10th Grade, Secondary Education
Grade: 78%
Completed 10th grade from PSEB Board with 78% marks.
PSEB Board
12th Grade, Higher Secondary Education
Grade: 59%
Completed 12th grade from PSEB Board with 59% marks.
Guru Nanak Dev University
Bachelor of Arts, Arts
Grade: 76%
Completed Bachelor of Arts degree from Guru Nanak Dev University with 76% marks.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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