Taha Shahid
@tahashahid
I improve customer experiences and ecommerce operations across Etsy stores and international support markets.
PakistanWhat I'm looking for
I manage customer support and day-to-day operations for multiple US Etsy stores, handling inquiries, order modifications, returns, exchanges, review resolution, fulfillment support, and performance reporting.
At Walmart via Ibex, I supported US customers through high-volume inbound calls involving orders, payments, refunds, app and site issues, order tracking, troubleshooting, and product guidance. I also conducted outbound UK customer outreach for Green Eco Energy’s energy-efficiency programs, qualifying leads, explaining offers, addressing objections, and tracking progress.
I’ve built customer-facing sales and relationship-management experience through real estate and UAE telesales environments. My background also includes managing Facebook, Instagram, and YouTube content for Property Talash Bahria Town Karachi.
I’m seeking remote Customer Success, Senior Customer Support, Customer Operations, and ecommerce opportunities where I can support long-term growth and customer excellence.
Experience
Work history, roles, and key accomplishments
Managed an Etsy store, handling ecommerce operations, customer communication, and order fulfillment.
Results driven Customer Support Specialist and Etsy VA with hands on experience managing customer support and daily operations across multiple Etsy stores, with a strong focus on delivering exceptional customer experiences and improving business performance. In my current role, I handle customer inquiries, order management, returns, exchanges, review resolution, customer follow ups, and performanc
Customer Support Specialist & Etsy VA
Oxa Leather
Mar 2026 - Jul 2026 (4 months)
Managed customer support and daily operations across multiple Etsy stores, handling inquiries, order management, returns, exchanges, and review resolution.
Senior Walmart Customer Service Representative via Ibex
Handled high-volume inbound calls from US customers, resolving queries related to orders, payments, returns, refunds, app issues and site issues.
Maintained customer satisfaction and quality scores while ensuring timely resolution.
Assisted customers with troubleshooting, order tracking, and product guidance, contributing to a positive shopp
Conducted outbound calls to UK customers for energy efficiency programs, including loft/roof insulation and boiler installation offers.
Confirmed eligibility, explained program benefits, and guided customers through next steps to maximize participation.
Handled objections and ensured high-quality customer interactions while maintaining program compliance.
Collaborated with internal teams to track
Worked as a realtor, engaging with customers in property sales.
Social Media Marketing Manager
Dec 2020 - Feb 2023 (2 years 2 months)
Facebook, Instagram, Youtube
Education
Degrees, certifications, and relevant coursework
Enablers Pakistan
Information Technology
2023 - 2023
Amazon FBA Wholesale , Virtual Assistant , PPC (Pay per click) , Product Hunting & Sourcing
W3schools
Information Technology
2020 - 2021
Web Designing
Hyderabad Institute of Arts, Science & Technology
Intermediate, Commerce
2017 - 2019
Completed Intermediate in Commerce, covering Business, Economics, and Accounting.
Hiast (Hyderabad institute of Arts, Science & Technology)
Intermediate, Commerce
2017 - 2019
Business, Economics, Accounting
Aptech Pakistan
Microsoft Office, Information Technology
2018 - 2018
Microsoft Office, Microsoft Excel, Microsoft Powerpoint
Beaconhouse
Middle School Diploma
2011 - 2017
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
Interested in hiring Taha ?
You can contact Taha and 90k+ other talented remote workers on Himalayas.
Message TahaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
