Open to opportunities

HWork Support

@hworksupport

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Customer support specialist with 6+ years delivering remote chat, voice, and email support.

Pakistan

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What I'm looking for

I’m looking for a fully remote customer support role where I handle live chat and voice inquiries, manage CRM/helpdesk workflows, and resolve customer issues with speed and accuracy—especially in e-commerce or iGaming environments.

I’m a customer support professional with 6+ years of experience delivering chat, call, and email-based support across insurance, e-commerce, real estate, and iGaming. I focus on resolving customer queries quickly and accurately—covering accounts, transactions, and platform functionality—while logging, tracking, and escalating issues through CRM and internal support tools.

I work comfortably and independently in fully remote, fast-paced environments, balancing high-quality service with careful data entry and customer record updates. I strengthen outcomes with CRM/helpdesk workflows (including Omnidesk), remote collaboration tools, and reliable web & IT systems management, and I’ve supported Shopify-based stores and lead handovers to sales teams.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

iGaming / Betting Company

Jun 2023 - Jul 2026 (3 years 1 month)

Provided live chat and voice-based customer support for an online betting platform, resolving player queries about accounts, transactions, and platform functionality. Logged, tracked, and escalated issues using CRM and internal support tools while maintaining accurate remote records.

Live Chat Support Customer Support

Customer Support Representative

Kabir Corporation

Jan 2022 - Jan 2023 (1 year)

Handled customer support chats for property listings, rentals, and home sales enquiries, assisting with property information and scheduling. Coordinated with the sales team to ensure smooth handover of qualified leads.

Customer Support Live Chat Support Property Enquiries Scheduling

Freelance Support & E-commerce Specialist

Self Employed

Jan 2020 - Jan 2022 (2 years)

Delivered freelance customer support and store management services for e-commerce clients using Shopify. Managed remote communications, order queries, and customer follow-ups for e-commerce administrative and support needs.

Shopify E commerce Support Customer Support Remote Collaboration

Call Center Agent

Microinsurance

Jan 2018 - Jan 2020 (2 years)

Handled inbound and outbound calls to explain and sell healthcare benefit/insurance packages. Built rapport with prospects, addressed product questions and objections, and maintained accurate call logs and customer data records.

Inbound Outbound Calls Insurance products Sales Support Objection Handling