Aimen Khan
@aimenkhan
I support high-volume e-commerce customers across 20 Etsy shops with 95%+ satisfaction.
PakistanWhat I'm looking for
I provide customer support and e-commerce operations across 20 Etsy shops, managing high volumes of inquiries, order communication, and customer concerns.
I resolve issues involving orders, shipping, delivery, product details, and customization while maintaining a 95%+ customer satisfaction rating.
I coordinate with design and production teams on custom orders, mockups, revisions, fulfillment requirements, and timely delivery follow-ups.
I also monitor feedback, identify recurring concerns to improve shop workflows, and keep customer and order information accurate across online platforms.
Experience
Work history, roles, and key accomplishments
Provide customer service support across 20 Etsy shops, managing inquiries, concerns, and order-related communication. Resolve issues related to orders, shipping, delivery, product details, and customization while maintaining a 95%+ customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Master's, Human Resource Management
2021 - 2023
Grade: CGPA 3.53
Master's in Human Resource Management from Virtual University of Pakistan, completed with a CGPA of 3.53.
University of Central Punjab
Associate Degree, Accounting and Finance
2018 - 2020
Associate degree in Accounting and Finance from the University of Central Punjab.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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