Asfia Nadeem

I've supported customers across e-commerce, logistics, and service environments through email, chat, voice, and Shopify. At EVO9X, I resolve inquiries, process refunds and order modifications, update order statuses, and maintain records that support production workflows.

At Ibex, I resolved 95% of customer inquiries on first contact while managing high-volume calls and emails. I also implemented feedback processes that improved service quality and identified opportunities for improvement.

Previously, at The Hashtag Company, I managed client onboarding, agreements, customer communication, referrals, and pre-sales coordination. At OSHA Training Shop, I handled email inquiries, data entry, email content, templates, and campaign performance reports.

I'm motivated by accurate problem-solving, clear communication, and helping customers reach timely resolutions. I bring technical troubleshooting, process documentation, CRM and ticketing experience, and a calm approach to complex inquiries.