taha amir

Used LinkedIn for prospecting and built the sales pipeline through outbound cold calling and targeted outreach. Managed early sales-funnel activities including follow-ups and appointment setting, meeting monthly lead generation targets.

Founded and managed an independent inbound sales operation, leading end-to-end business operations and team performance. Recruited, trained, and mentored sales agents while managing technical infrastructure and daily reporting to improve conversion and productivity.

Served as a primary point of contact for internal employees and upper management, resolving corporate-level inquiries and service requests. Managed internal ticketing and support systems while handling high-priority calls with confidentiality.

Provided customer support across chat, email, and voice for fuboTV subscribers while resolving complex streaming and app issues. Managed billing via Recurly, used Zendesk for ticketing and CRM tracking, and contributed to retention by identifying pain points to reduce churn.

Oversaw daily floor operations for a US Energy campaign, coaching agents and monitoring real-time metrics to meet sales and quality targets. Ensured compliant third-party verification processes and escalated complex customer billing and service issues while developing sales scripts and objection-handling.

Handled high-volume inbound calls providing technical support and sales for multiple service providers while maintaining an optimal call ratio. Delivered strong sales outcomes, including generating 27 RGUs within 14 calls, and supported billing, connectivity, and service upgrade inquiries.

Completed O Levels via a private education setup.

Completed A Levels/intermediate via a private education setup.