Looking for a job

Masood Aslam

@masoodaslam

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I am a Customer Support Specialist based out of Pakistan.

Pakistan

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What I'm looking for

I am a seasoned professional with over 6 years of experience in the contact center industry, both as a owner and as an expert in business development, customer support, sales, and BPO services. My expertise lies in identifying new business opportunities and developing strategies to increase revenue and customer satisfaction. I have a proven track record of success in building and managing successful contact centers, as well as in building and maintaining relationships with key stakeholders. I am skilled in managing and motivating teams to achieve their goals, and have a deep understanding of the latest industry trends and best practices. I am passionate about delivering high-quality customer service, and am always looking for ways to improve processes and increase efficiency. With my knowledge and experience, I am confident in my ability to drive growth and success for any organization in the contact center industry.

Experience

Founder | CEO | Business Development

IMPACT BPO

Jul 2021 - Feb 2023 (1 year 7 months)

• Developed and implemented business strategies that led to a 30% increase in revenue within the first year of operations.
• Directed the overall operations of the company, including establishing goals, creating budgets, and managing finances.
• Built and led a team of over 50 employees, fostering a positive and collaborative work environment.

Leadership Sales Telesales Salesforce Business Strategy Business Development Team Management Sales Leadership B2C Sales Customer Support Customer Success

Customer Support Specialist

Phi Consulting

Mar 2022 - Aug 2022 (5 months)

• Provided technical support via email, chat, and voice for Phi Consulting as a Technical Support Specialist
• Responded to inbound inquiries via hotline, live chat, and email support to ensure customer satisfaction
• Analyzed customer support inquiries and identified defects and issues in AtoB software, successfully escalating findings to product and technical teams for resolution.

Zendesk Slack Communications HubSpot Technical Support Account Management Live Chat Support HubSpot Analytics

Senior Sales Representative

Touchstone Communications

Oct 2018 - Apr 2021 (2 years 6 months)

• Joined Touchstone Communications as a Senior Sales Executive for US-based campaigns to increase sales and assist team members in overcoming consumer obstacles.
• Planned and delivered solutions, provided technical support to less experienced team members, and implemented training and mentoring programs to enhance sales staff success and competency.

Sales Salesforce Zendesk Software Development Customer Support

Customer Service Representative

Eventus Faction

Jan 2017 - Mar 2018 (1 year 2 months)

• Provided sales information and quotations, and support prospects and clients.
• Evaluated homeowners' eligibility for solar schemes and generate qualified leads.
• Scheduled appointments for solar experts to visit potential clients at their homes.
• Create project proposals and pricing for clients, ensuring compliance with solar suitability requirements.