Sandra Kaczynska
@sandrakaczynska
Dedicated customer support associate with over three years of experience.
ZimbabweWhat I'm looking for
I am a dedicated and adaptable professional with over three years of experience in customer support across multiple industries. My proactive approach and willingness to embrace feedback have consistently enhanced my performance. I am passionate about delivering excellent customer service and find great fulfillment in helping others resolve their issues.
Throughout my career, I have gained extensive experience managing a variety of customer inquiries, including parcel chasing, account management, financial management, and complaints resolution. My roles have allowed me to work with various CRM systems such as Shopify, Intercom, and Salesforce, enabling me to efficiently address customer needs and improve processes. I take pride in my ability to learn quickly and act decisively in new scenarios.
In my most recent position at ZOE LTD, I not only addressed customer inquiries but also took on a leadership role within the complaints team, spearheading projects to enhance our processes. I am eager to advance my career in customer support and seek to join a dynamic, fast-paced environment where I can thrive.
Experience
Work history, roles, and key accomplishments
Temporary Customer Service Assistant
REFY Beauty
Oct 2024 - Jan 2025 (3 months)
Efficiently responded to email inquiries using Gorgias, consistently exceeding targets. Processed refunds, replacements, and new orders using Shopify, and managed communications with couriers for lost parcel claims.
Customer Support Associate
ZOE LTD
Jan 2023 - May 2024 (1 year 4 months)
Addressed customer inquiries via Intercom for preorders, order status, and membership management through email and live chat. Assisted with technical issues, supported at-home testing, and managed replacements using Hermes, while reconfiguring the customer app with Django and managing memberships/payments with Stripe. Subsequently joined the complaints team, handling complex cases, managing Trustp
Customer Service Advisor
Frasers Group
Feb 2021 - Aug 2022 (1 year 6 months)
Managed customer inquiries across multiple channels including phone, email, chat, and social media for three distinct brands. Utilized Sales Ordering and Freshdesk systems to manage orders, process refunds, and coordinate with delivery partners.
Temporary Customer Service Agent
Alliance Healthcare
Jun 2019 - Jan 2020 (7 months)
Managed a wide range of customer inquiries via phone, ensuring efficient resolution. Processed and managed phone orders, and provided guidance on stock inquiries to customers.
Education
Degrees, certifications, and relevant coursework
Vision West Nottinghamshire College
Level 2, Art and Design
Studied Art and Design at Vision West Nottinghamshire College.
The Manor Academy
GCSE, English Literature
Completed GCSE in English Literature at The Manor Academy.
The Manor Academy
GCSE, English Language
Completed GCSE in English Language at The Manor Academy.
The Manor Academy
GCSE, Foreign Language (Polish)
Completed GCSE in Foreign Language (Polish) at The Manor Academy.
The Manor Academy
GCSE, Art and Design
Completed GCSE in Art and Design at The Manor Academy.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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